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J. J. Keller Support Center

FAQ and Recommended Articles

The information below provides direct links to recommended articles in relation to the most common questions that come from Encompass administrators and company drivers.

How Do I connect to my ELD? (INCLUDING Bluetooth INFORMATION)

Connecting to the ELD (Android™)

Connecting to the ELD (iPhone®/iPad®)

How do I allow my drivers to use Yard Move/Personal Conveyance?

For Admins:

Company/Hours of Service Rules (Information on how to set up Yard Move/PC ability at an overall company level)

Employee Rules (Information on how to set up Yard Move/PC ability at an individual employee level)

For Drivers:

How to Use Personal Conveyance 

How to Use Yard Moves

How do I enter Fuel Tax information?

Fuel Tax (Section that provides links to various topics around Fuel Tax)

How do I view my HOURS & CLOCKS? (Drivers)

Viewing Hours/Clocks

How do I install an ELD?

Equipment and Installation (Includes installation guides and video)