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Support: (800) 327-1342, Ext. 8203

J. J. Keller Support Center

Encompass® and KellerMobile™

Encompass® and KellerMobile™
Welcome to the Encompass® & KellerMobile™ Support Center.  We have designed our Support Center to help you get up and running quickly as well as troubleshoot issues you might be having.  Of course, if you cannot find answers or articles that meet your needs, you can call and speak with one of our Client Service Specialists at 1-800-327-1342 or email them at support@jjkeller.com.

 

Encompass® & Keller Mobile® Updates

J. J. Keller® Encompass® Scheduled Maintenance and Downtime

Encompass maintenance is scheduled for December 16th 9PM-12AM CDT. During this time, Encompass will be unavailable. ELog submissions (AOBRD/ELD), roadside inspection transfer (ELD users), and new J. J. Keller Mobile® Activations will not function.


During the downtime, drivers should use the display method to show their hours to enforcement personnel. The toll-free Roadside Inspection help line is available to help drivers during a roadside inspection should questions arise while they are using the J. J. Keller Mobile® app. The number is 855-215-3637. Customer Care will take these calls 24/7.


Click here to see what is included in the update!



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