Frequently Asked Questions

Learners

Can I remove a learner and their records? Yes, learners can be deleted even if they have training records. You also can “Inactivate” the learner if you do not wish to completely remove them from your account. If you choose to delete a learner from your account you will still be able to see their records through the reporting tool. CAUTION: Once a learner is deleted you cannot undo it. See Delete a Learner or Deactivate a Learner for more information.

 

How do I upload/import learners? For detailed information on importing learners, visit Import/Export Learners in TMC.

 

How and where do my learners take a course? Learners will take their courses in the Learning Center: www.jjktrainingportal.com. You can provide their username and temporary password by navigating to their Learner Profile in TMC. See these Learning Center support materials for student guidance on taking courses.

 

How do I customize my Learning Center Portal? You can customize your Learning Center Portal by clicking the dropdown in the upper right corner of TMC, next to your initials. From the drop-down menu click “Customize Learning Center” and fill out the form with the information you wish to display to your learners and click save.

See Customize Learning Center for more information.

 

How do I group learners together? From the dashboard and under the “Learners” tab, click “Groups”. Then, click the +New Group button. For more information, visit Learner Groups in TMC.

 

Where do I see the learner questions sent to me? There are 2 ways to see your learner questions:

1. In the upper right corner of TMC is a bell icon. Click the bell and you’ll see the most recent site updates and learner questions. Click the Learner Questions button to go to the Questions page.
2. In the Learners tab in the top navigation bar, click Questions.

See Learner Questions in TMC for more information.

 

Enrollments & Courses

Once the course is expired, how do I get my points back? 

• If the course was not started at the date of expiration (180 days from enrollment), the system will automatically un-enroll that learner and refund the enrollment.
• If the course has been started, the enrollment is lost when it expires.
• If one course in a curriculum was started, no refund takes place at expiration. If none of the courses in that curriculum were started, the entire curriculum will be refunded at the same cost it was enrolled for.

 

What is the difference between the Due Date and Expiration Date?

The Due Date is the date in which the learner needs to finish the course by. This is set by the training coordinator. The expiration day applies to all courses and curriculums and is not changeable; learners have 180 days from the date of enrollment to start the course. If the course/curriculum is not started in those 180 days, it will expire and the enrollment will be refunded back to the company's account. If the course/curriculum IS started but is not finished/expires, the enrollment will not be refunded.

 

I bought standard enrollments; how do I enroll a learner to take a course from the Training Management Center site? In the upper right corner of the screen, you’ll see a shopping cart icon. Click that to open the enrollment shopping cart. Choose your learners by clicking “Add Learners”. Select the learners you wish to enroll and click “Save”. Next, click “Add Courses”. You can search and use filters to find the course you want. Once you have your course(s) selected click “Save”. Then, in the course card(s) fill out the required information and other information as desired. See Enrolling in TMC for more detailed information.

 

How do I set up a pass/fail grade for the learners? One of the (optional) steps of enrolling learners includes setting a minimum passing score for the course. You can set a minimum passing score, or not. See Enrolling for more information. 

 

How many times can a learner take a course? Most courses will allow a student to attempt the final exam as many times as they'd like within the enrollment period. Some courses have a three-attempt limit. The course will notify the student if this limit exists. In all cases, the system will automatically keep the best score out of any final exam attempts.

 

My learner used up all their attempts for the final exam but did not achieve the passing score; however, I am unable to re-enroll them. If your learner did not achieve the minimum score and has used up all their attempts in the final exam, and the class did not expire, you will need to contact the technical support team to expire the class so you can re-enroll the student. You will not be able to enroll a student if a current class is not expired.

• Technical Support and Sales staff can be reached at trainingonlinesupport@jjkeller.com or 1-888-601-2018 Monday through Friday from 7:00am to 6:00pm CT. Or, contact Sales directly at trainingonlinesales@jjkeller.com

 

How do I print a certificate for a learner?

There are 2 ways to download and print completion certificates.

1. Go to “Manage Learners” and click the name of the learner you wish to print a certificate for. Then, select the Course, Curriculums, or Classrooms tab and check the box next to the item you wish to print a certificate for. Click the “Certificates” button.
2. Go to the product/information page for the desired course/curriculum/classroom. Select the Completed Enrollments option from the drop down. Check the box next to the learner you wish to print a certificate for and click the "Certificates" button.

See Print Learner Certificates in TMC for more detailed information.

 

How can I purchase more enrollments? Can I subscribe to Online Training? To purchase enrollments, click the shopping cart in the upper right corner in TMC. Then, in the Cart Summary area of the page, click the "+" next to the type of enrollment you wish to purchase more of. Click “Checkout” and follow the steps to complete your purchase.

• You can also subscribe to Online Training by contacting us for more information and for pricing: trainingonlinesales@jjkeller.com or call 1-800-843-3174 x8226

See Purchasing A La Carte Enrollments for more information.

 

System Management

How do I delete a location? From the top navigation menu and under the “Learners” tab, click “Locations”. Check the box next to the location you wish to delete and then click “Delete” above the table. This will trigger a prompt for you to confirm the deletion of the location. By clicking “Confirm” the location will be deleted. If the location is associated with any learners, those learners will then be set to the system's default location.

See Locations in TMC for more information.

 

How do I make someone an Assistant Training Coordinator? How do I remove them? For the most detailed information regarding Assistant Training Coordinators, visit Managing Assistant Coordinators in TMC.

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