Learners have the ability to ask training coordinators questions from their Learning Center account. These questions are then able to be viewed, responded to, etc. in the Training Management Center.
Learner's View When Submitting a Question
Viewing Learner Questions in TMC
From the Learners tab, click Questions.
You will see any unanswered questions from your learners and the questions you have answered.
You can use the filters to narrow down results for a specific learner, date range, etc.
Click on an unanswered question. Type your reply in the box. When finished, click Reply. Your answer will then be sent to the Learner, and the question will move to the Answered section.
View Questions from Learner's Profile
You can also view questions specific Learners have asked by visiting their learner information profile.
From the Learners tab, click Manage Learners.
Locate and click on the learner's name to open their profile.
All questions from the learner will appear under the Learner Questions section. Click Reply under a question to respond.