Licensing Online Course Content from J. J. Keller

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This article outlines the process for testing and licensing J. J. Keller & Associates, Inc. online courses for use in a customer’s Learning Management System (LMS). Courses are delivered as small SCORM 1.2 Dispatch .zip files that pull content from J. J. Keller servers, allowing for automatic updates without reinstalling. Customers must load a provided demo course into their LMS, create an enrollment, test functionality (videos, audio, bookmarking), and verify completion data is recorded correctly. A screenshot of successful LMS completion records must be sent to the J. J. Keller Sales Representative to proceed. The article also provides system requirements, testing tips, and support contact information for troubleshooting.

Course Delivery Method

Please note: Our courses are provided as Dispatch .zip files which means the course content resides on J. J. Keller servers. When a course enrollment is launched from your LMS, the content is pulled from J. J. Keller servers, but all scoring, time spent, etc., is recorded within your LMS. This allows us to provide you with our courses in very small .zip packages (for example, 20kb instead of 200mb), and we can keep the course content updated without you having to reinstall a new version of the course on your LMS.

Our courses are published as SCORM 1.2. We are unable to provide our online courses in other formats.

When we update a course, new and existing enrollments in your LMS that have not yet launched the course will automatically pick up the new version, while existing enrollments that have already launched the course will continue with the previous version of the course. We will notify you of changes made to an existing course via email.

Access to www.jjktrainingportal.com must be allowed in your company's firewall rules. Traffic on ports 80 (HTTP) and 443 (HTTPS) are both acceptable when accessing www.jjktrainingportal.com.

Course Testing Process

The following test course is on our Dispatch Management site for you to download and install on your LMS. Please see https://www.jjktrainingportal.com/Dispatches/fc1ccc39-68b0-4781-ad80-5f4c384c05d6.

J. J. Keller & Associates, Inc. LMS & Dispatch Test Course (99999)
NOTE: All courses are set with a passing score of 15%. Click here to access the instructions on how to change the passing score.
Please attempt to change your passing score in your LMS with this course. If it does not work as desired, please let your Sales Rep know.

Please perform the following steps:

Load the course into your LMS.
Create at least one enrollment for the course.
Ensure the videos, audio, bookmarking (leave course early and re-start to see if you are taken to the same spot), etc. are all working as expected in the course.
Take the course through the end.
If you successfully complete the course you will see a screen like below. (This is NOT an indicator that the course results are recording properly on your Learning Management System (LMS))

(Please DO NOT send this screen shot to your JJKeller Sales Representative)

To verify that your Learning Management System (LMS) successfully recorded your results you will want to capture a screen shot(s) from your LMS that indicates things like:
- Completion Date
- Reporting Status (Complete/Incomplete)
- Final Score

*Screen shots can be pulled from the Student's Learning Portal as well as the Admin's Portal - please provide something that shows your LMS is registering that our course was completed and scored.

NOTE: This is an example of what the screen shot may look like. Every Learning Management System records completions differently.

6. Send the screen shot(s) of the successful course completion record within your Learning Management System (LMS) to your J. J. Keller Sales Representative.

Additional Tips/Information:

Test the course on a computer that closely matches the majority of the systems that your students will be using. We recommend you test on various web browsers and devices if possible.
Test the course in your mobile app, if your LMS provides one.
Send the required screen shot to your J. J. Keller Sales Representative.
If the course testing is successful, your J. J. Keller Sales Representative will assist you with next steps.

Below are the computer requirements for our SCORM 1.2 courses. To ensure full course functionality, your computer will need to meet or exceed the following requirements:

General

Windows 11, Mac OS 12 (Monterey) or higher
Persistent, high-speed internet connection with at least 1.5Mbps download speed
Speakers or headphones
Pop-up blockers must be disabled
JavaScript must be enabled
Cookies must be allowed
Adobe Acrobat Reader 10 or higher

Web Browsers that best support HTML5

Windows: Microsoft Edge (latest version), Google Chrome (latest version) Mac: Safari (latest version), Google Chrome (latest version) Mobile: Safari in Apple iOS 16,17 or later, Google Chrome in Apple iOS 16, 17 or later, Google Chrome in Android OS 11 or later

Windows System Requirements (64 bit)

1.5GHz or faster processor Windows 11 (64 bit), Windows 10 (64 bit) version 1809 or later, Windows Server 2016 (64 bit), or Windows Server 2019 (64 bit) 2GB of RAM 900 MB (English) of available hard disk space 1 GB (Other Languages) of available hard disk space 1024x768 screen resolution

If you encounter any errors, please reach out to your LMS provider for troubleshooting assistance. If your LMS provider is not able to assist, contact J. J. Keller LMS Support at 1-877-564-2333, ext. 8737 or lmssupport@jjkeller.com with the following details:

What error message are you receiving? Provide screen shot(s) of the errors.
What type of device are you using?
What browser and version are you using?
Who is your LMS provider? What version?
What are your LMS requirements? Provide your LMS technical specifications documentation.

If you email lmssupport@jjkeller.com you will receive a ticket #. Please retain this ticket # for reference purposes.