Encompass Video: Device Associations/Camera Pairing

What Each Column Means

• Camera Serial #: The serial number associated with that specific camera
• Camera Device Type: The type of camera it is
• Paired Vehicle: Which vehicle in your company the camera is currently paired with
• GPS Tracker: Indicates whether or not the map tracking feature is turned on for the camera
• Date Paired: The date on which the camera was paired to the vehicle
• Last Heartbeat: The last time the camera was showing active and online
• Last Processed Event: Indicates the last time a video was processed or pulled from the camera memory card
• Pairing Status: Indicates whether the camera is paired or unpaired
• Connection Status: Indicates if there is/is no power going to the camera
  • Online: Vehicle is powered on, camera has power to it, and has a network connection
  • Offline: Vehicle may be powered off; camera may not be plugged in; network issues may be preventing the camera from connecting to the server

Add a New Device Association

To add a new pairing, locate the unpaired device in the list, click the ellipsis (the 3 dots) on the on the right, and select Pair.

Select the associated vehicle in the Vehicle dropdown list. If you would like the vehicle to be visible on the live map/as a tracker, toggle GPS Tracker on. (For more information on camera tracking, see Camera Tracking in Encompass) Click Add when finished.

*Note: You must have all vehicles/units added to your Encompass system for that vehicle to be available for pairing. If your vehicle(s) are not showing up to pair, please confirm there is no disposition date or future date assigned to the unit. If there is, please remove the date, pair the camera, and then you would be able to add the disposition date again if needed.

*If the desired camera is not showing up in the list of available devices, email supportvideoprotects@jjkeller.com for assistance.

Edit a Pairing

To edit a pairing, click the ellipsis (three dots) next to the desired camera. Then, select Edit Pairing.

Select a different Vehicle from the dropdown to pair to the camera. Click Save when finished.

Delete a Pairing

To delete a pairing, click the ellipsis (three buttons) next to the desired camera. Then click Remove Pairing to delete the pairing. 

 !  If you need to re-pair a camera to a different unit, deleting the pairing will allow the camera and unit to become available to pair with another unit/camera.

Moving a Device From One Company Location to Another (Virtual Accounts)

If a camera is erroneously paired under the incorrect company location/level of Encompass, complete the following steps.:

1. Delete the pairing by clicking the 'three dots' and selecting Remove Pairing.

   

   

2. Then, send an email to supportvideoprotects@jjkeller.com with the following information:

• Company name and account number

• Camera Serial number that is moving

• Current company location camera is under

• Company location it should be moved to

A member of the support team will be in further contact with you.

Download/Export Device List

To download/export a spreadsheet (.csv) file of your device association information, click the file button in the top right. All information on this page will be displayed in the spreadsheet.

Request/Recall a Video From the Device Associations Page

If needed, a video can be requested/recalled from a camera on the Device Associations page. Locate the camera you would like to request a video from. Click the ellipsis (three dots) next to the desired camera. Then, select Request Video. Note: The camera must be Online for the request to succeed.

For full details on requesting/recalling a video, visit Encompass Video Recalled Videos

Select the date of the video event, the time the event occurred, and the duration desired. (A combined total of 1 minute of video from the selected time is available for recall.) Click Request Video at the bottom when all details have been entered. Your request will be available in the Video Recall area of Encompass once processed.