Skip to main content
J. J. Keller Support Center

Encompass Video Recalled Videos

Because the video camera continuously records video while the vehicle ignition is on, the Recalled Videos function provides the ability to recall video at any specific time that the camera was recording. This is useful when an admin desires to review video footage when an actual video event has not been triggered by the system.
If the vehicle is currently powered on, the recalled video will be retrieved soon after requesting. If the vehicle is not powered on, the video will be retrieved when it is powered back on. 


To access recalled videos, go to Video > Video Recall.


The videos you have recalled will populate in the recalled videos screen, given that there were recalled videos in the specified timeframe. You can filter to select specific vehicles, and view different start/end dates. You can also view the videos in a list or grid format.




In order to recall a video, use the Request a Video box to identify the vehicle, the event date, the event time, and desired timeframe of the video event. Once the choices have been selected, click on the “Request Video” button.

*The Time entered should be the same time/timezone in which the event occurred.


A message will appear saying “Video Recall has been requested”. If the vehicle is currently powered on, the video will be retrieved soon. If the vehicle is not powered on, the video will be retrieved when it is powered back on. When the recalled video request has been processed, it will populate in the Recalled Videos page.

*Access rates may apply per video request


Video Recall ACTIONS

There are several actions you can take with a recalled video.


clipboard_e8010ea8f21867f0b5101b36571e5ce6c.png clipboard_eb748430bcf24ab4277568c5e3362ff92.png clipboard_e5b4534b247cbfba605f7766f1b52a933.png
The Promote button will “promote” a recalled video into the same workflow of a generated event where it can be analyzed, scored, etc. The Download button allows the user to download the video to their device. The Delete Video Recall button removes the video from the recalled videos list.



Hover over the video card and click the Play button to watch a snippet of the video. Click the double arrows to expand your screen to view all video channels and recall details.

When on the Event Details page, you can play the video events, see the status, view comments, the court reporter, etc.


  • Was this article helpful?