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J. J. Keller Support Center

Encompass Alerts

About Alerts

The system tracks important metrics for you and will notify you when items are either incomplete, overdue, coming due or missing. 


Accessing Alerts

The Alerts tab is located in the lefthand menu. You will be brought to the Alerts Center page where you will see various tabs. Each tab corresponds to an alert category (ie. Driver alerts, Vehicle alerts, etc.)

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For a quick view of alerts, click the bell at the top of your screen, to the left of your initials. A list of alerts will display, if you have any. Click View ___ to be taken directly to the respective area within Encompass. Clicking View All will take you to the Alerts Center.

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Managing Alerts

To rectify an alert, you can click on an alert card to be taken to that specific area within Encompass. For example, below you see there is 1 Unit with Pre-Trip Defects. Clicking the alert card will take you right to the DVIR > Pre-Trip Defects area within Encompass.

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Alerts won't show when all items are done, complete, or not an issue.  

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