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- https://support.jjkeller.com/Encompass/Encompass_ELD_Setup_and_Management/Alerts/Unassigned_ELDsThis can happen when the driver is paired with an ELD in the truck, but the vehicle record has NOT been aligned to the ELD in Encompass. The mal-alignment can happen if the truck with the ELD is calle...This can happen when the driver is paired with an ELD in the truck, but the vehicle record has NOT been aligned to the ELD in Encompass. The mal-alignment can happen if the truck with the ELD is called one thing in the real world, but the vehicle record is called something else in the system. Under Unit Alerts, find the alert "___ Unassigned ELDs" (Note: This alert will read as "ELD" whether you are using the AOBRD or ELD Mandate solution.)
- https://support.jjkeller.com/Encompass_Suite/Encompass/Information_and_Setup_for_Administrators/ELD_Setup_and_Management/Unassigned_ELDsYou can find out if there are any unassigned ELDs by viewing the Alert (in red and blue below), or by going to Drivers > Hours of Service > Unassigned ELDs tab (in green below). To Assign the ELD to t...You can find out if there are any unassigned ELDs by viewing the Alert (in red and blue below), or by going to Drivers > Hours of Service > Unassigned ELDs tab (in green below). To Assign the ELD to the Vehicle Ensure this is the appropriate unit to assign this ELD to and click Assign ELD to Unit at the bottom of the flyout. When all of your units and ELDs are aligned, you will notice there is no alert for Unassigned ELDs.
- https://support.jjkeller.com/Encompass_Suite/Encompass/Getting_Started/Encompass_AlertsYou can customize which alerts you see in the Alert Center and/or Alerts Bell, set priority alerts, get emails, and more. In the example below, the Drivers with Critical Violations in Last 45 Days ale...You can customize which alerts you see in the Alert Center and/or Alerts Bell, set priority alerts, get emails, and more. In the example below, the Drivers with Critical Violations in Last 45 Days alert will display as a Priority alert, and show as a card in the Alerts Center. Additionally, the alert will display in the Alerts Bell, the admin will be emailed regarding any alerts, and will be notified in real-time if the alert is triggered for a driver.
- https://support.jjkeller.com/Encompass/Information_and_Setup_for_Administrators/How_Alerts_WorkFrom the home page of any of the management tabs, click on the "Customize This Section..." link within an Alert area (i.e., Log Checker Alerts) Priority: The Priority checkboxes are here to help put a...From the home page of any of the management tabs, click on the "Customize This Section..." link within an Alert area (i.e., Log Checker Alerts) Priority: The Priority checkboxes are here to help put an asterisk next to alerts you want to have stand-out on the Home Tab (or in general). See the "Customize My E-mail" below for the option of only having the system send email when there's an issue. You can set-up the system to email you alert notifications only when there is alert information.