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J. J. Keller Support Center

Managing Users

Users can be managed/edited, deactivated, and deleted only by a Super Admin. 

Go to Settings >Users in the left menu.

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Edit a user

Locate the user in question. You can click on their name, or click the "three dots"/ellipses to open up action items to Edit User.

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Make any desired updates. (Email cannot be edited.) Save Changes when finished.

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Deactivate a User

In the Edit view, check the box next to Deactivate User, located in the lower left corner. Save Changes when finished.

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Note: If the user needs to return to using the platform, the admin can reactivate the user by unchecking the "Deactivate User" box and saving changes.

 

Delete a User

To delete a user entirely from your system, first locate the user in question. You can click on their name, or click the "three dots"/ellipses to open up action items.

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If you clicked the ellipses, select Delete User.

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If you opened the Edit view, click Delete User located in the upper right corner.

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Confirm your decision to delete the user. All user information will be deleted permanently.

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