Managing Users
This article outlines how Super Admins can manage Users in VideoProtects by editing, deactivating, or deleting accounts. To edit a User, access their Profile through the Users Settings and update details, noting that email cannot be changed. Users can be deactivated temporarily and later reactivated if needed. To permanently remove a user, Super Admins can delete the account, which erases all associated information.
To start, go to Settings > Users in the left menu.
Edit a user
Locate the user in question. You can click on their name, or click the "three dots"/ellipses to open up action items to Edit User.
Make any desired updates. (Email cannot be edited.) Save Changes when finished.
Deactivate a User
In the Edit view, check the box next to Deactivate User, located in the lower left corner. Save Changes when finished.
Note: If the user needs to return to using the platform, the admin can reactivate the user by unchecking the "Deactivate User" box and saving changes.
Delete a User
To delete a user entirely from your system, first locate the user in question. You can click on their name, or click the "three dots"/ellipses to open up action items.
If you clicked the ellipses, select Delete User.
If you opened the Edit view, click Delete User located in the upper right corner.
Confirm your decision to delete the user. All user information will be deleted permanently.
