Enrollment Process

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This resource pertains to customers who are utilizing J. J. Keller's MVR Monitoring service. If you are looking to get started with MVR Monitoring, contact your

J. J. Keller sales representative!

MVRM Workflow Customers.png

Welcome to J. J. Keller's MVR Monitoring service! After you have gone through your implementation, following these steps will ensure a smooth experience with the program.

1. Ensure all drivers have legal name (as listed on the driver's license), date of birth (DOB), social security (SSN), License #, and state of license populated in Encompass

See Adding/Editing Employees for more information
Note: It is very important to ensure all entered information is accurate for your drivers. If the MVR request is rejected by the state due to incorrect information submitted, charges may be incurred and you will be responsible for payment of those charges.
It is also best practice to Terminate any drivers who are no longer with the company. This will help to ensure you don't order an MVR for someone no longer working for you.

2. Obtain signed Acknowledgement and Authorization/Driver Release Form. You may also want to provide your drivers with a Summary of Rights.

J. J. Keller provides samples (linked above) of the Driver Release and Summary of Rights.
These sample documents should not be construed as legal advice, guidance, or counsel. This is a good place to start but you should consult your own Legal team about your compliance responsibilities under the FCRA and applicable state law.

3. Upload the signed Driver Release to Encompass

In Encompass, go to Drivers > Driver Qualification > select Driver > scroll to Maintenance Checklist section > Attach to MVR Release checklist item
- See Upload MVR Release to Encompass for more information

4. After uploading the driver's MVR Release in Encompass, you will be prompted to certify the following information to Enroll the driver:

5. The baseline MVR is received and posted to the Motor Vehicle Report checklist item in Encompass. (No action needed.)

You will receive an email alert to review the Motor Vehicle Report with a link that takes you directly to the MVR Requests roster in Encompass.
- See View the MVR Requests Roster and How to Read an MVR for more information.
- MVR monitoring services track drivers' records for any negative events such as violations, suspensions, accidents, and status changes, etc.. These triggers vary by state; click here to view: MVR State Triggers