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J. J. Keller Support Center

Expert Help in Encompass

Expert Help provides the ability for Encompass users to ask regulatory questions directly to J. J. Keller's subject-matter experts. Any regulatory questions that require their expertise can be submitted via the Expert Help button.


Examples of Questions That Could be Asked

  • "One of our drivers has a current med card, but he went to renew it yesterday even though his card doesn’t expire for a couple of months. He failed the audio and whisper test, however, and could not renew. He’s reviewing what he needs to do next, but can he still operate with his current med card until it expires?" 
  • "When a driver who is in the random pool was selected prior to no longer being a DOT driver does the employee still have to test or would this be an exception? If so, and he tests positive would his file be marked as a positive even after no longer being a DOT driver?" 
  • "If an entire fleet runs under Interstate commerce but all drivers stay within a 100 mile radius, are the drivers required to take the 30-minute break?"
  • "What are the fuel tax rules for owned vehicles in California?"

...and many, many more!

Accessing Expert Help in Encompass

To access Expert Help in Encompass, click the Expert Help from the left navigation menu.


You will be brought to the Expert Help portal. Click Submit a Request to get in touch with the experts.



  • Enter a "subject", just as you would write a subject line in an email.
  • Choose a topic.
  • Select the applicable state/province. (Although this is optional, some states have different regulations. Therefore, it is recommended to select.)
  • Then, enter the details of your question. You can also add an attachment if needed.


Click Submit. A J. J. Keller subject matter expert will respond within one business day.



To view your request history, click My Request History.


A list of your requests (if you've submitted any) will populate. You can search for specific requests to refer back to and filter the list by Status.