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J. J. Keller Support Center

Unmasking/Viewing Driver's License and Social Security Number

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Notice that when the license information or social security number is saved, most of the number is masked saving the last few digits. The system does this to protect Personally Identifiable Information (PII) in accordance with the Fair Credit Reporting Act (FCRA). There are a few ways you can unmask SSN/Driver's License in Encompass.

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Unmask + Export Driver's License Number Via Driver Roster

From the Driver Roster, you can export the driver's license number into an Excel file with the unmasked numbers. Go to Drivers > Roster.

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You will want to ensure you add the Driver's License Number column to the roster view. To do so, click the blue arrow in the top right of the roster and check the box next to License Number.

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Next, click Export to Excel. (You can use the Advanced Filters to narrow down to specific drivers to export.)

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To export the file with Driver's License unmasked, select the Unmasked button and enter a reason. Your reason and user account will be stored.

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You will then see the License Number in the exported file. 

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Unmask dRiver's License and Social Security Numbers VIA Annual Review Tab

Encompass admins with the Administrator role have the ability to unmask SSNs and Driver's Licenses in the Annual Review tab. First, go to Drivers > Driver Qualification.

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Select the Annual Review tab.

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Check the box/es next to the driver/s you want to view SSNs or Driver's Licenses for.

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Next, click Unmask SSNs, Unmask Driver's Licenses, or Unmask All.

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As part of protecting Personally Identifiable Information (PII), you must state why you need to unmask the SSNs and/or Driver´s License Number. Note: Your reason and user account are being stored.

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Note: In this scenario, choosing to "Export to Excel" will not export the unmasked numbers. The exported file will contain masked numbers.
Additionally, the numbers will remain unmasked only for the duration you are on the Annual Review tab. If you exit from the Annual Review tab or refresh your screen, you will need to go through again and unmask the numbers.