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J. J. Keller Support Center

Checking Camera Health

To determine the status/"health" of your camera/s, first go to Vehicles Device Pairings.


Locate the Last HeartbeatLast Processed Event, and Connection Status columns.

  • Last Heartbeat: The last time the camera was showing active and online
  • Connection StatusIndicates if there is/isn't any power going to the camera
    • Online: Vehicle is powered on, camera has power to it, and has a network connection
    • Offline: Vehicle may be powered off; camera may not be plugged in; network issues may be preventing the camera from connecting to the server.
  • Last Processed Event: Indicates the last time a video was processed or pulled from the camera memory card


Note: If the vehicle is on or the camera light is green, but the status is displaying "Offline" in VideoProtects, please email support at


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