Videos won't play?
Our videos are streamed using HTML5, which means that desktop computers, laptops and mobile devices such as iPads and Android tablets running modern web browsers can all be used.
The following web browsers support HTML5 video:
- Google Chrome (latest version recommended)
- Internet Explorer 9 (latest version recommended)
- Firefox (latest version recommended)
- Apple Safari (latest version recommended)
- Android Browser (using Android 4.2.1 Jellybean or higher)
Using an older web browser?
Older web browsers such as Internet Explorer 6, 7, and 8 will typically use Flash. If you are using an older web browser, please make sure you have the latest version of Flash:
- Before installing Adobe Flash, you will need to uninstall any older versions you currently have running on your computer. To do so, download Adobe's official uninstaller here. Make sure to select your correct operating system, and then click "Uninstall Flash."
- Once you've uninstalled the older version of Flash, follow Adobe's instructions for reinstalling the most recent version. The download option is on the right-hand side of the page.
- After you've downloaded the file, exit your browser first, and then install the upgraded version of Flash to your computer.
- Last, open your browser again and log back in to www.jjkellertraining.com. You should now be able to view videos.
If the instructions above don't resolve the issue, also try the following:
- Temporarily disable popup blocking software installed on your computer to test.
- Allow jjkellertraining.com as a trusted site in your Firewall software.
- Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.
- Make sure your computer is set up properly for Flash by checking out Adobe's Advanced Troubleshooter here.
Try viewing the video below...if you cannot, scroll down for troubleshooting help. Since internet connections can vary greatly from location to location, we recommend that you test any PC where you will be playing Training on Demand videos, especially those at remote locations. Send the url https://www.jjkellertraining.com/Views/VideoOnDemand/VideoHelp.aspx to anyone in your company that needs to perform a test (an account is not needed in order to do this).
Important! You may require assistance from your local computer/network support team with the following.
You'll need a computer that meets the following minimum requirements:
- Operating Systems:Windows 7 or higher, Apple iOS (latest version recommended), MacOS X, Android 4.2.1 Jellybean (latest version recommended)
- Web Browsers: Internet Explorer 9.0 or higher, Firefox 38 or higher (latest version recommended), Google Chrome 44.0.2403 or higher (latest version recommended), Apple Safari 8.0.6 or higher (latest version recommended);
- 2 GHz processor
- 1GB RAM
You will also need an active broadband connection to the Internet
- Make sure you have a broadband connection to the Internet, not a dial-up connection. Then check to see that no other devices or software in your system are using up that bandwidth. We recommend at least a 3.0-Mbps connection speed for uninterrupted video quality.
- If your screen goes blank, green or another color, without showing video, you probably need to update your computer's video card drivers; contact your IT department or your computer or video card manufacturer for instructions.
How the Speed of Your Internet Connection Affects Video Quality
The speed of your Internet connection affects instant watching
The video quality will vary based on your actual Internet connection speed. You can check your current internet speed by using an online utility like www.speedtest.net (click the Begin Test button - not the Start Scan Now button.)
The faster your Internet connection, the better your video quality
Training On Demand automatically chooses the video quality to give you the best image possible based on the speed of your Internet connection. The faster your Internet connection, the higher the quality that we can deliver to you.
How the speed of your Internet connection can change
The speed of your Internet connection can change frequently based on network conditions in your residence and your Internet Service Provider's system.
If you are having problems with the speed of your connection, try the following:
- Your company or residence
- Check to see if others in your company or household are accessing the Internet while you are trying to watch a video. Downloading music, streaming media, and online game playing can substantially reduce the amount of Internet connectivity available for watching instantly.
- If your computer is using a wireless network connection, make sure you are close enough to your wireless LAN access point to ensure strong reception. In addition, keep in mind that use of cordless phones and microwave ovens can cause interference with wireless networks.
- Your Internet Service Provider (ISP)
- Contact the ISP that provides your DSL, Cable, or other broadband network service and ask what speed you should be able to receive under your plan and whether you are actually receiving that speed.
- Your company
- Check with your company's IT department to see that media-rich web-content is not being restricted on your internet connection.
Video Quality and Available Network Bandwidth
Training On Demand automatically determines the quality of the video you receive by analyzing your available network bandwidth. You cannot select the video quality level yourself, and the level may change depending on your actual network conditions.
Videos still do not work?
If you still cannot view videos, please contact our technical support team at firstname.lastname@example.org or call us at 1‑888‑601‑2018 Monday through Friday from 7:00am to 6:00pm CT.