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J. J. Keller Support Center

Putting TOD Content on my LMS

Online COurse Content

Thank you for your interest in licensing online courses from J. J. Keller & Associates, Inc.

One of the first steps in the licensing process is to test a short demo course.

If you are not the LMS Administrator or the LMS provider please share this URL with them for testing the demo course.

Below are the computer requirements for our SCORM courses:

Computer Requirements

To ensure full course functionality, your computer will need to meet or exceed the following requirements:

General

  • Windows XP or higher, Mac OS X 1.9 (Mavericks) or higher
  • Persistent, high-speed internet connection with at least 1.5Mbps download speed
  • Speakers or headphones
  • Pop-up blockers must be disabled
  • JavaScript must be enabled
  • Cookies must be allowed
  • Adobe Acrobat Reader 10 or higher

Web Browsers that best support HTML5

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Course Delivery Method

Please note: Our courses are provided as Dispatch .zip files, which means the course content resides on J. J. Keller servers. When a course enrollment is launched from your LMS, the content is pulled from J. J. Keller servers, but all scoring, time spent, etc., is recorded within your LMS. This allows us to provide you with our courses in very small .zip packages (for example, 20kb instead of 200mb), and we can keep the course content updated without you having to reinstall a new version of the course on your LMS.

When we update a course, new and existing enrollments in your LMS that have not yet launched the course will automatically pick up the new version, while existing enrollments that have already launched the course will continue with the previous version of the course. We will notify you of changes made to an existing course via email.

Access to www.jjktrainingportal.com must be allowed in your company's firewall rules. Traffic on ports 80 (HTTP) and 443 (HTTPS) are both acceptable when accessing www.jjktrainingportal.com.

The following test course is on our Dispatch Management site for you to download and install on your LMS. Please see https://www.jjktrainingportal.com/Dispatches/fc1ccc39-68b0-4781-ad80-5f4c384c05d6

  • J. J. Keller & Associates, Inc. LMS & Dispatch Test Course (99999) - This course template is set with a passing score of 15%. Click here to access the instructions on how to change the passing score. Contact your LMS provider for additional assistance with changing this.

Please perform the following steps:

  1. Load the course into your LMS.
  2. Create at least one enrollment for the course.
  3. Take the course through the end and make sure that a completion date and final score are obtained and recorded within your LMS. Ensure the videos, audio, bookmarking (leave course early and re-start to see if you are taken to the same spot), etc. are all working as expected in the course.
  4. Test the course on a computer that closely matches the majority of the systems that your students will be using. We recommend you test on various web browsers.
  5. Send your J. J. Keller sales representative a screen shot of the course completion within your LMS

If the course testing is successful, your J. J. Keller sales representative will assist you with next steps.

If you do encounter any errors, please reach out to your actual LMS provider for trouble-shooting assistance. If your LMS provider is not able to assist, contact J. J. Keller LMS Support at 1-877-564-2333, ext. 8737 or lmssupport@jjkeller.com with the following details:

  • What error message are you receiving? Provide screen shot(s) of the errors.
  • What type of device are you using?
  • What browser and version are you using?
  • Who is your LMS provider? What version?

 

 

Video Content

Thank you for your interest in licensing videos from J. J. Keller & Associates, Inc.

Below are the J. J. Keller video specifications:

  • Format is MP4
  • Standard resolution
  • Various aspect ratios, 1080 x 720, 640 x 360, 1920 x 1080, 640 x 480, etc.
  • Bitrate is variable between 0.8 and 1.2mbps video with 44.1k audio typically at 192kbps, approximately 1mbps total
  • File sizes range from 51MB - 420MB

The following test video is available for you to download and test on your hosting location (typically Learning Management System or intranet):

Please perform the following steps:

  1. Load the video onto your hosting location.
  2. Play the entire video.
  3. Test the video on a computer that closely matches the majority of the systems that your students will be using. We recommend you test on various web browsers.
  4. Inform your J. J. Keller sales representative if the video functions within your hosting location.

If the video testing is successful, your J. J. Keller sales representative will assist you with next steps.

If you do encounter any errors, please reach out to your in-house technical contact for trouble-shooting assistance. If your in-house technical contact is not able to assist, contact J. J. Keller LMS Support at 1-877-564-2333, ext. 8737 or lmssupport@jjkeller.com with the following details:

  • What error message are you receiving? Provide screen shot(s) of the errors.
  • What type of device are you using?
  • What browser and version are you using?
  • What is your hosting location? Intranet or LMS? If LMS, who is your LMS provider? What version?
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