Skip to main content
J. J. Keller Support Center

MVR Troubleshooting

Error Codes

If there is an errored order, you will receive an email with a link to the MVR Request roster page. All Motor Vehicle Reports received through your MVR Monitoring program will have the Third Party listed as SambaSafetyQorta. Any driver that failed to be enrolled into monitoring will also have an Error or Unsent as the request status. To view what caused the error, hover to the right of the status and click View:

unsent error.png

A red box with a description of the error received from the state will display.

clipboard_eb2ce1dbf0b2afbeaea3f9a7913d66e08.png   mvr unsent.png

 

Driver Enrollment Unsuccessful

This occurs when required information fields are missing or entered incorrectly within Encompass.

  1. Is the driver’s name entered as it appears on the license, omitting characters/hyphens?
  2. Is the driver’s license # entered as it appears on the license?
  3. Is the correct state of license selected?
  4. Is the DOB entered as it appears on the license?
  5. Is the SSN entered?
    • Why is this field needed? Some states require the last 4 of the SNN for enrollment.
  6. Is the driver’s release signed and dated?

 

Driver Not Found

This occurs when the state is unable to locate the driver with the information provided

  1. Is the driver’s name entered as it appears on the license, omitting characters/hyphens?
  2. Is the driver’s license # entered as it appears on the license?
  3. Is the correct state of license selected?
  4. Is the DOB entered as it appears on the driver's license?
  5. Is the SSN entered?
    • Why is this field needed? Some states require the last 4 of the SNN for enrollment
  6. Is the driver’s release signed and dated?

If all information is entered correctly, please have the driver contact the DMV.

 

MVR Content / Questions / Disputes

For questions related to the results, content, and/or support of the Motor Vehicle Report itself, please contact Samba Safety: https://sambasafety.com/contact/

  • Was this article helpful?