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J. J. Keller Support Center

The Applicant Experience with the Online Application

When Applicants access the Online Application URL you've generated from Encompass and provided to them, they are guided through various sections and questions.

 

To begin, they should click the Start New Application button.

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Before continuing with the application, Applicants should be prepared to provide the following information listed below. Then, when the Applicant is ready, they can click the Start Application button.

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When the Applicant is filling out the Online Application, any item with a red REQUIRED indicator next to it must be filled in. If it does not have the Required indicator, it's optional to fill in, but the more information they include, the more information you'll have about the Applicant. To move to the next section in the Online Application, the Applicant can click the blue Next button in the bottom right corner of the page.

Step 1: Personal Information

The first section the Applicant will fill out is their Personal Information as seen in the screenshots below. This section includes:

  • Application Date (this will auto populate to the day they access the Online Application)
  • First Name
  • Middle Initial (optional)
  • Last Name
  • Social Security Number (including SSN Format)
  • Current Address, City, State, and Zip Code
  • Time at this Address (in years or months)
  • Primary Phone Number
  • Work Phone Number (optional)
  • Email Address
  • Date of Birth
  • Positions Applied For (optional but helpful to include)
  • Do you have the legal right to work in the United States? (Yes or No)
  • Can you provide proof of age? (Yes or No)
  • Have you worked for this company before? (Yes or No)
  • Who referred you? (if applicable)
  • Rate of pay expected (optional but helpful to include)
  • Have you ever been bonded? (answer only if a job requirement)
  • Name of Bonding Company (answer only if a job requirement)
  • Can you perform, with or without reasonable accommodation, the essential functions of the job (applied for)? (Yes or No)
  • If no, explain if you wish (an area for the Applicant to explain the previous question)

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Once all the necessary information is included, the Applicant will click the blue Next button in the bottom right corner to proceed with the Online Application.

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Step 2: Driver License Information

The second section the Applicant will fill out is their Driver License Information as seen in the screenshots below. This section includes:

  • State
  • Expiration Date
  • Class (the Class of the Driver's License determines what type of motor vehicle this Applicant is allowed to operate)
  • License Number
  • Endorsements (optional but helpful to include)
  • Have you ever been denied a license, permit or privilege to operate a motor vehicle? (Yes or No)
  • Has any license, permit or privilege ever been suspended or revoked? (Yes or No)
  • List States Operated in for the last 5 years (optional but helpful to include)
  • Additional License Information (if applicable)

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At the bottom is the Driver Experience Information. The question states, "Do you have any experience driving a commercial motor vehicle?"

The image below shows what it looks like when they answer No.

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The image below shows what it looks like when they answer Yes. They will need to fill out additional information if they have previous experience driving a commercial motor vehicle. This includes:

  • Class of Equipment 
  • Type of Equipment (Van, Tank, Flat, Etc.)
  • From Date and To Date
  • Approx. Number of Miles (Total)
  • + Add New (this allows the Applicant to add another vehicle if applicable)

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Step 3: Education and Training Information

The third section the Applicant will fill out is their Education and Training Information as seen in the screenshots below. The information in this section is all optional, but extremely helpful for the Applicant to list. This section includes:

  • Highest Elementary Grade Completed?
  • Highest High School Grade Completed?
  • Highest College Grade Completed?
  • Name of last school attended
  • City of last school attended
  • List special courses or training that will help you as a driver
  • Which safe driving awards do you hold and from whom?
  • List any trucking, transportation or other experience that may help in your work for this company
  • List courses and training other than shown elsewhere in this application

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Step 4: Previous employer information

The fourth section the Applicant will fill out is their Previous Employer Information as seen in the screenshots below. The first part of this section states, "3 years of employment history must be provided by all driver applicants that will drive in interstate commerce. If no previous employers, select No to continue."

As seen in the image below, when the Applicant selects No, they are still asked to enter unemployment/school info to ensure the 3 total years is accounted for.

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If they select Yes, they will be prompted to add in additional information as seen in the image below. This includes:

  • Previous Employer Name
  • Address, City, State, and Zip Code
  • Contact Name
  • Contact Number
  • From Date and To Date
  • Position Held
  • Were you subject to FMCSRs while employed? (Did you operate a vehicle 10,001 lbs or more?) (Yes or No)
  • Was your job designed as a safety-sensitive function in any DOT-regulated mode subject to the drug & alcohol testing requirement of 49 CFR Part 40? (Did you operate a vehicle 26,001 lbs or more?) (Yes or No)
  • Reason for Leaving
  • + Add New (this allows the Applicant to add another previous employer if applicable)
  • They will also have enter unemployment/school info area as shown previously, in the event the do not have 3 years of employment history to list

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Step 5: violation history Information

The fifth section the Applicant will fill out is their Violation History Information as seen in the screenshots below. The first part of this section asks, "In the last 3 years, have you had any traffic convictions or forfeitures (other than parking violations)?"

As seen in the image below, if this isn't applicable to this Applicant, they can select No and click the Next button to proceed with the rest of the Online Application.

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If they select Yes, they will be prompted to add in the information about the traffic conviction and forfeitures for the past 3 years. This includes:

  • Location
  • Date
  • Charge
  • Penalty
  • + Add New (this allows the Applicant to add another violation if applicable)

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Step 6: Accident Record Information

The sixth section the Applicant will fill out is their Accident Record Information as seen in the screenshots below. The first part of this section asks, "In the last 3 years, have you been in an accident?"

As seen in the image below, if this isn't applicable to this Applicant, they can select No and click the Next button to proceed with the rest of the Online Application.

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If they select Yes, they will be prompted to add in the information about the accident records for the past 3 years. This includes:

  • Accident Date
  • Nature of Accident (Head-On, Rear-End, Upset, Etc.)
  • Fatalities
  • Injuries
  • Hazardous Material Spill
  • + Add New (this allows the Applicant to add another accident record if applicable)

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Step 7: certify application

The last section in the Online Application is Certify Application as seen in the screenshots below. The Applicant should read through the message at the top and check the box next to where it says, "By checking this box, I certify that this application was completed by me, and that all entries on it and information in it are true and complete to the best of my knowledge." Then, they will fill in their Digital Signature in the Signature box as shown. This certifies their Online Application.

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They also have the Upload Documentation area where they can attach files or documents if applicable. Once they have completed all parts of the Online Application, they should click the Submit button in the bottom right corner.

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Below that, they will see the Review & Sign Additional Documents section which allows them to review and add their Digital Signature to all necessary documents required to complete the Online Application. To do this, they click the link that says Sign Documents.

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A fly out will appear where they can review a preview of the document(s) and add their Digital Signature. They can create a new one or use the same one from the previous step by clicking Use Previous Signature on the right side of the page.

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Once they have added their Digital Signature to all necessary documents, they can click the blue Finish button in the bottom right corner.

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Once that is complete, they will see that the Review & Sign Additional Documents section has a green checkmark indicating all additional documents have been signed. Then they can click the blue Submit button to submit the Online Application.

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After submitting, they will be brought to the page you see below letting them know their Online Application has been submitted successfully!

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Quick Tip!

When they click the Close button in the bottom right corner, they will see the pop up below. They can just click OK and close the browser to exit the Online Application.

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