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J. J. Keller Support Center

Connecting to the ELD (Android™)

Make sure that the ELD is on.  This is denoted by seeing the LED indicator lights on the front of the device. No lights = No Power.

Make sure Bluetooth is turned on on the phone/tablet.

Start the vehicle (turn on the engine, not just power).

Log into Encompass® ELD and check the box on the login screen for Perform Device Discovery.



If this phone/tablet with Encompass® ELD has not connected to this ELD before, the driver will be prompted to Perform ELD Discovery after logging in.


Tap Discover and wait for the application to find the ELD.  The driver may be prompted for a bluetooth pairing request from the device. Answer Yes, Pair, or OK to affirm the bluetooth pairing request.

When the application is finished identifying any possible ELD pairings, there will be a drop down menu


Select the appropriate ELD from the drop down list (there may be more than 1 value if other vehicles are in range) and press Activate.

Note: If the ELD has yet to be configured, the serial number of the ELD will be displayed as opposed to the unit number.  If this is initial configuration, the next screens will prompt for configuration.

If this is the primary vehicle the driver is in, they can check the box for Set Default ELD so the app will remember this vehicle and only attempt to connect to this one. 


What if your ELD is not identified?

  • If the ELD is not listed here, press the bluetooth pairing button on the front of the ELD next to the LED indicator lights. This will either be a gray button, or a raised black button depending on the generation of ELD being used.  Press this button and hold it in until the blue LED indicator light turns solid and then begins to flash. Once it flashes, release the button and try pressing Discover again to have Encompass® ELD attempt to identify the ELD again.


If that doesn't work?

  • Is there anyone around you with the application who might be paired with your ELD by mistake?
    • This can easily happen without being aware...
    • You'll need to release it from the other handheld to make the ELD available.
      • Note: If an iPhone® or iPad® is paired to the truck in the bluetooth settings of the device, it can make connecting with another device difficult.  It is recommended to forget the ELD from the bluetooth devices in settings before trying to connect another device to the ELD.
  • Did you happen to use a different handheld the day before?  
    • If so, the ELD might still be paired with that handheld.
    • You'll need to release it from the other handheld to make the ELD available.
  • Are there any lights emitting from the ELD?  
    • If not, the ELD isn't getting power from the vehicle. Check the connections with the ELD to the truck.
  • Is your battery low on your handheld? This can affect pairing performance.
    • If yes, you'll want to recharge your handheld.
  • Is your Bluetooth settings area on in your handheld?  
    • This requires going out the application to the Settings/Buetooth area of your handheld to check.
    • If no, turn the Bluetooth settings area on.  Then try "Discover" in the application.
    • If your Bluetooth settings are already on, can you see your ELD on the listing of devices your handheld recognizes?
      • If yes, go back to the application and try "Discover" again.
      • If no, it sometimes helps to turn Bluetooth off and then on again to reboot it.
        • Also, you can press the raised black button on the ELD to have the ELD refresh the Bluetooth signal.
        • Also, you can try powering down and powering back up the handheld.


If still unable to connect, please reach out to Client Service Support.

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