Reopen a Repair Order

This article explains how to reopen and update a completed Repair Order in Encompass®. From Vehicles > Maintenance > Repair Orders, locate the Repair Order and choose Edit via the pencil icon or by opening the repair order and clicking Edit in the information box. Turn off the Repair Order Completed toggle, then add new details by selecting Add Detail, entering required information, and marking the detail as Complete. Once all updates are made, return to the General section, toggle Repair Order Completed back on, enter the Completion Date, and save to finalize changes.

 

First, locate the Repair Order. Go to Vehicles > Maintenance > Repair Orders.

You can either click the Edit pencil to the right of the repair order, or click on the repair order number and click Edit in the Repair Order Information box.

Turn the toggle OFF next to Repair Order Completed. Then, click Save & Next.

Then, click Add Detail.

Select at least the Description of this additional detail, and fill out other information as applicable. Turn the toggle ON next to This Repair Order Detail is Complete. Save when finished.

You can then add other information to the repair order if needed. Once finished, click on the General section. (If you close out of this screen, you could also click Edit again in the Repair Order Information box.)

Turn the toggle back on next to Repair Order Completed, and enter the date of completion. Then, you can click the arrow next to Save & Next and select Save & Close to return to the repair order information screen.