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J. J. Keller Support Center

Notifications and Subscriptions for Camera Events

Notifications via email and/or SMS can be sent for specific camera events in the Encompass Video Event Management tool. Below will walk through how to set up the notifications.

 

By default, notifications are disabled. To enable the feature, the Encompass admin will want to add subscribers who will receive the notification.

 

From the left navigation menu, go to Video > Configuration > Settings

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Add Subscribers from Subscribers Tab

Click on the Subscribers tab. Then click the orange Add Subscriber button.

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Enter in the subscriber's Name/Email Address/Phone number.

  • If the preferred delivery method is email, select the box for “Preferred method to receive notifications” under the email field and enter their email address.
  • If the preferred delivery method is text, select “Preferred method to receive notifications” under the Phone Number field and enter their cell phone number.

 

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Toggle which events to subscribe to and Save.

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Edit/Delete a Subscriber

To edit a Subscriber, click the pencil icon next to the desired subscriber. Then, modify any fields as needed and Save.

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Click the trash can to delete the subscriber from the list.

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Or, you can deactivate the subscriber to keep their information in the system, but remove them from the Active list.

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Add Subscribers for a Specific Event from Notifications Tab

From the Notifications tab, click the Add Subscriber button.

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Enter in the subscriber's name and additional information. Click Add when finished.

  • If the preferred delivery method is email, select the box for “Preferred method to receive notifications” under the email field and enter their email address.
  • If the preferred delivery method is text, select “Preferred method to receive notifications” under the Phone Number field and enter their cell phone number.

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Note: You will not want to add a subscriber here if the subscriber has already been added to your subscriber list from the Subscribers tab. Doing so will create a duplicate subscriber.

Turning on Notifications for an Event

In the Notifications tab, locate the Status column. Click to toggle specific event notifications on/off. Toggle "on" (blue) to turn on notifications for that specific event. Click the toggle to "off" (gray) to turn off notifications for that specific event. (Here you can also see how many people are subscribed to that event in the Subscribers column.)

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What the Subscriber Will See when Notified of an Event

When notified of an event occurrence, the notification will be sent to the list of subscribers at their designated preferred delivery method. Below are examples of what the subscriber will see.

Email Delivery

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SMS (Text) Delivery

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