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J. J. Keller Support Center

Dash Cam Frequently Asked Questions

Below are frequently asked questions that pertain to dash cams. To jump to a specific question, you can use the Table of Contents on the right to locate and click on a question.

For additional information and guidance related to VideoProtects or Encompass Video specifically, visit their respective support centers here:


What do the light indicators and icons mean on the Dash Cam Pro 220 Camera?

cam icons.png

The status bar on the Dash Cam 220 helps the driver ensure that it is operating properly. When the green light is illuminated in the first bar on the right, and no other lights are illuminated, the dash camera has power and is ready to record.

A full explanation of the icons and their status descriptions can be found here: Dash Cam Lights and Indicators.

How do I install the camera?

Use this Installation guide for assistance with installing the Dash Cam 220: Dash Camera 220(S/D) Quick Installation Guide

I received new cameras, but they are not showing in the location so I can pair them, What do I do?

Email and advise that the camera with Serial Number XXXX* needs to be put under the location of: XXXX*. 
*Insert your camera serial number and your desired company location.

What is the big button on the side of the light icons; also known as the Driver Initiated button?

How do I perform a test video?


The Driver Initiated button allows a driver to manually capture an event or perform a test video. When the button is pushed, all connected cameras will capture video footage for five seconds before and after the event (default) or for the length of time configured by the administrator. The engine must be on for the video capture. After the button is pushed, it should take about 15 - 20 min. to show in your video event management platform.

*If the test video/captured event doesn't come through, this could mean that the camera is not paired properly, there is no data connection, or there is no power to the camera.


Should an incident occur, a driver can press the Driver Initiated button. This will capture a 10 sec. video, and provides a timestamp or idea of when the incident may have occurred.

How does the camera send events?

The camera has its own data plan with a SIM card. It sends the events in near real-time to your video event management platform.

Does the Camera continuously record?

Yes. The SD can store about 7 days' worth of footage before it overwrites, or "loops". This is approximate, as it does depend on how much the unit is driven or the camera is on.

How big are videos?

Videos are about 10MB.

Can the camera hear the driver?

No. This feature is automatically turned off for all customers.

If a driver is sitting still and the truck is idling, will it create any videos?

No, videos only get created during certain speeding thresholds, typically 10-90 mph.

What does an "Offline" Connection Status mean?

Offline is the term used if the camera is not connected and/or there is no power going to the camera. The vehicle may be powered off; the camera may not be plugged in; or, network issues may be preventing the camera from connecting to the server. If the vehicle is on or the camera light is green, but the status is displaying "Offline" in your video event management platform (ie. VideoProtects or Encompass), please email support at

How do I know if the cameras are working?

You can go to Configuration> Device Associations to find the last time the camera was showing active and online by the Last Heartbeat. The Last Processed Event would indicate the last time a video was processed or pulled from the camera memory card.  Connection Status indicates if there is/is no power going to the camera: Online—Vehicle is powered on, camera has power to it, and has a network connection;  Offline—Vehicle may be powered off; camera may not be plugged in; network issues may be preventing the camera from connecting to the server.


Can the admin determine who moved the truck, say, in the yard? 

If an event is not created, the admin can recall a video event and see who was in the truck at the time.

How do I know if I am getting all the events I should be?

We offer several Events or Triggers for the AI to capture, and would be happy to review if there would be any updates or additional events we can turn on with the plan you are currently subscribed to.

Things to remember:

  1. The Dash Cam Pro 220 has a 128GB memory card that can be removed and accessed via a special software program when deemed that Video Recall will not be a good option.
  2. The Camera uses Cellular Data to send videos.
  3. Video Recall only works if the camera is powered on and getting data.
  4. Video Recall only allows for up to 1 min. of video per request; however, we recommend only requesting about 3 videos at a time and letting the system process. Then, you can request more as needed.
  5. The Globe Icon on the Camera lit red would indicate no cellular data.
  6. The WIFI Icon on the Camera is an internal-only function, and does not affect the camera if on.
  7. The Camera DOES NOT Record Voice or Audio in the cab of the truck.
  8. The Camera has 1 button on the camera called the Driver Initiated button that will capture a 10 second video. This can be used for a test video, or a timestamp if the driver would be in any type of incident.
  9. The Camera loops/overwrites the oldest videos approximately every 7 days, depending on how much the truck is driven.
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