Resetting Passwords for Encompass Users

This article explains how to reset an Encompass® user password when a user is unable to log in. Administrators navigate to Setup from the upper-right menu, select Users in the Maintain Users box, and click Edit Password next to the user. A new password is created and saved, after which the user should log in and update their password to one of their choice via Setup > Change My Password. This process ensures secure access while maintaining compliance with system requirements.

 

Start by going to Setup in the drop-down menu in the upper right hand corner.

 

Select Users in the Maintain Users box.

 

Select Edit Password next to the user in which the password needs to be reset.

 

Create a new password for your user and click Save.

 

The Encompass® User should then login to Encompass and change their password to something of their choosing in Setup > Change My Password.