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J. J. Keller Support Center

Firmware & Application Updates - Information & Tips

Firmware updates are vital as they include important updates to the system hardware to improve functionality. Firmware updates automatically in the background when a driver logs into the mobile application, connects to the ELD, and gets to the app home screen. Please ensure your ELD application is up-to-date and on the current version.

 

Where to find firmware versions In Encompass

First click the Vehicle Management tab, then go to the system settings.

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Scroll down to Encompass® ELD Settings. Click on ELD Device List to view the list of ELDs.

 

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Fields of note:

  • Tractor Number - The vehicle number entered in Encompass during configuration (if this tractor number is incorrect, it will need to be changed by the Encompass® ELD user in the application).
  • Firmware Version - Provides the version of the firmware on the ELD.
  • Odometer Calibration Date - The last date in which the odometer was calibrated in Encompass® ELD.
  • Dashboard Odometer - The odometer reading shown on the dash that the Encompass® ELD user entered on the Odometer Calibration Date.
  • Unit Code - The Unit in Encompass that the ELD is assigned to. 

These details are dependent on a Encompass® ELD user being connected to the ELD and has a valid internet/network connection for this information to be sent to Encompass.

 

More information about the individual ELDs can be reviewed by clicking on the Serial Number of the ELD.

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Where to find firmware version in Encompass® ELD

While connected to the ELD (ELD Status Indicator is Green), tap on the Menu.

iPhone/iPad Android
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Select System Menu > Diagnostics (on iPhone/iPad) or Diagnostics (on Android). 

iPhone/iPad Android

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Tap on ELD Config.

iPhone/iPad Android
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The ELD Version Nbr is the current firmware version of the ELD.

iPhone/iPad Android
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How to find Application Versions in Encompass

Go to Setup.

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Scroll down to the Encompass® ELD Settings box and click on Mobile Device List

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The Encompass ELD Version column will list what version of the application the device is using.

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How to find Application Version in Encompass® ELD

Go to the Menu.

iPhone/iPad Android
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Select System Menu > Diagnostics (on iPhone/iPad) or Diagnostics (on Android). 

iPhone/iPad Android

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Tap on App Settings.

iPhone/iPad Android
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The application version being used is listed under App Version.

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