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J. J. Keller Support Center

ELD Firmware and Application Updates

 For locating Firmware information in the classic version of Encompass, visit Firmware & Application Updates - Information & Tips.

Firmware updates are vital as they include important updates to the system hardware to improve functionality. Firmware updates automatically in the background when a driver logs into the mobile application, connects to the ELD, and gets to the app home screen. Please ensure your ELD application is up-to-date and on the current version.

 

Where to find firmware versions In Encompass

Go to Settings > Vehicles tab > Encompass ELD Settings section > Connected Device List

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Here you will find the details of the ELD devices and the Firmware Version.

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Where to find firmware version in Encompass® ELD

While connected to the ELD (ELD Status Indicator is Green), tap on the Menu.

iPhone/iPad Android
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Select System Menu > Diagnostics (on iPhone/iPad) or Diagnostics (on Android). 

iPhone/iPad Android

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Tap on ELD Config.

iPhone/iPad Android
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The ELD Version Nbr is the current firmware version of the ELD.

iPhone/iPad Android
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How to find Application Versions in Encompass

Go to Settings > Encompass ELD Settings section > Mobile Device List. A list of devices will populate, along with various columns of information for those devices. The ELD Version column displays the current application version the device is using.

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How to find Application Version in Encompass® ELD

Go to the Menu.

iPhone/iPad Android
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Select System Menu > Diagnostics (on iPhone/iPad) or Diagnostics (on Android). 

iPhone/iPad Android

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Tap on App Settings.

iPhone/iPad Android
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The application version being used is listed under App Version.

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