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J. J. Keller Support Center

ELD Firmware and Application Updates

 

Firmware updates are vital as they include important updates to the system hardware to improve functionality. Firmware updates automatically in the background when a driver logs into the mobile application, connects to the ELD, and gets to the app home screen. Please ensure your ELD application is up-to-date and on the current version.

 

Where to find firmware versions In Encompass

Go to Settings > Vehicles tab > Encompass ELD Settings section > Connected Device List

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Here you will find the details of the ELD devices and the Firmware Version.

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Where to find firmware version in Encompass® ELD

While connected to the ELD (ELD Status Indicator is Green), tap on the Menu.

iPhone/iPad Android

 

Select System Menu > Diagnostics (on iPhone/iPad) or Diagnostics (on Android). 

iPhone/iPad Android

 

Tap on ELD Config.

iPhone/iPad Android

 

The ELD Version Nbr is the current firmware version of the ELD.

iPhone/iPad Android

 

How to find Application Versions in Encompass

Go to Settings > Encompass ELD Settings section > Mobile Device List. A list of devices will populate, along with various columns of information for those devices. The ELD Version column displays the current application version the device is using.

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How to find Application Version in Encompass® ELD

Go to the Menu.

iPhone/iPad Android

 

Select System Menu > Diagnostics (on iPhone/iPad) or Diagnostics (on Android). 

iPhone/iPad Android

 

Tap on App Settings.

iPhone/iPad Android

 

The application version being used is listed under App Version.

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