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J. J. Keller Support Center

VideoProtects Video Recall

Because the video camera continuously records video while the vehicle ignition is on, the Video Recall function provides the ability to recall video at any specific time that the camera was recording. This is useful when the user desires to review video footage when an actual video event has not been triggered by the system.


From the VideoProtects main menu, select Video Recall.


View Recalled Videos

There are two ways to view previously recalled videos: directly in the Recalled Videos tab, or within Video Events.

View in Video Recall Tab

The videos you have recalled will populate in the recalled videos screen, given that there were recalled videos in the specified timeframe. You can filter to select specific vehicles and start/end dates. You can also view the videos in a list or tiled format.


View in Video Events Tab

Navigate to the Video Events page from the VideoProtects menu. Change the Event filter to view just Video Recall events, and enter the Start and End Date values to view the recalled video/s within a desired timeframe.


Request/Recall a Video

In order to recall a video, use the dialogue box in the Recalled Videos section to identify the vehicle, the event date, the event time, and duration of the video event. Once all appropriate information has been entered, click on the “Request Video” button.

*The Time entered should be the same time/timezone in which the event occurred.


A message will appear saying “Video Recall has been requested”. If the vehicle is currently powered on, the video will be retrieved soon. If the vehicle is not powered on, the video will be retrieved when it is powered back on. When the recalled video request has been processed, it will populate in the Recalled Videos view. Note: You may need to use the filters at the top (by date or vehicle) in order to find the specific recalled video.



 !  If the vehicle is currently powered on and the camera is online (ie. the vehicle is powered on), the video recall should process within about 15-20 min. If the vehicle is off and/or the camera is offline, the video will process when the camera is back online; however, the video recall request will timeout if the camera does not come online after 24 hours from the time of the request.

To check the current status of the camera, go to VideoProtects Configuration > Device Associations and locate the Connection Status column.

vp connection status.png


Recalled Video Actions

In the Recalled Videos tab, there are several actions you can take with a recalled video.

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The Promote button will “promote” a recalled video into the same workflow of a generated event where it can be analyzed, scored, etc. The Download button allows the user to download the video to their local device.

The Delete Video Recall button deletes the video from the recalled videos list.


Click on a recalled video to open further details and video channels.


On the Video Details page you can play all of the videos, view the status of the recalled video, watch individual videos, view speed and location, etc.


Check the Status of A Recalled Video

To check the status of the recall, click the List View on the Video Recalls page.



Locate the Status column. The definition of the possible statuses are below.



Status What it means Causes
Completed The video has been recalled. You can now review the video and its details. --
Pending Request to recall was recently made

1. Will show as pending for 5-15 minutes before the video is acquired (assuming the camera is currently on)

2. Camera is not actively on, the request is queued for the offline camera

Failed, Device not found, retry timeout exceeded A video was not found at that time, potentially a server issue

1. Camera has not been installed yet, there are no videos

2. 24 hours has passed since the request was made and camera has not turned on 

3. Potential issue with the server

Failed, No Video on Device A video was not found at that time

1. Camera was not turned on during the timeframe of the requested video

2. SD card has already looped (it can only store about 6-7 days' worth of videos before it starts to overwrite)

3. 24 hours has passed since the request was made and camera has not turned on 

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