Safe Sender: Ensure You Receive TMC Emails
This article provides troubleshooting steps for users who are not receiving emails from the Training Management Center or Learning Center. It advises first verifying that the correct email address is listed in the User Profile, then working with the IT department to allow HTML-formatted emails from specified sender addresses and domains. The article lists Safe Sender domains, IP addresses, and ports that must be allowed, as well as the domain for video content. It also includes a link to a Brightcove video player troubleshooting guide and recommends adding key training site URLs to the browser’s Trusted Sites list. These measures help ensure successful email delivery, access to online training, and smooth video playback.
Are you not receiving emails from Training/Training Management Center/Learning Center?
1) Make sure your correct email address is in your Profile.
2) To further troubleshoot, share the following information with your IT department:
Please make sure that your mailbox is set up to accept HTML-formatted emails from JJKellerResponse@t.jjkeller.com and trainingonlinesupport@jjkeller.com.
Email domains to add to the Safe Sender list are below. This allows logins, password resets, news updates, etc.
- @t.jjkeller.com, @e.jjkeller.com, @jjkeller.com
The IP addresses used for sending emails from the Training Center are as follows:
- Sender IP: 64.73.36.136
- Sender IP: 208.85.55.178
- Sender IP: 208.85.53.5
- Sender IP: 208.85.53.62
- Sender Address: JJKellerResponse@t.jjkeller.com
- Sender domain: mail1805.e.jjkelleronline.com
The Videos on Demand listen on ports 80 and 443.
The Domain for the Videos is cloudfront.net
(Helpful troubleshooting for video player: https://player.support.brightcove.com/troubleshooting/brightcove-player-troubleshooting-guide.html)
You may also need to add/allow https://app.jjkellertraining.com and https://www.jjktrainingportal.com/ as a Trusted Site on your Security and Privacy tabs.