Safe Sender: Ensure You Receive TMC Emails
Are you not receiving emails from Training/Training Management Center/Learning Center?
1) Make sure your correct email address is in your Profile.
2) To further troubleshoot, share the following information with your IT department:
Please make sure that your mailbox is set up to accept HTML-formatted emails from JJKellerResponse@t.jjkeller.com and trainingonlinesupport@jjkeller.com.
Email domains to add to the Safe Sender list are below. This allows logins, password resets, news updates, etc.
- @t.jjkeller.com, @e.jjkeller.com, @jjkeller.com
The IP addresses used for sending emails from the Training Center are as follows:
- Sender IP: 64.73.36.136
- Sender IP: 208.85.55.178
- Sender IP: 208.85.53.5
- Sender IP: 208.85.53.62
- Sender Address: JJKellerResponse@t.jjkeller.com
- Sender domain: mail1805.e.jjkelleronline.com
The Videos on Demand listen on ports 80 and 443.
The Domain for the Videos is cloudfront.net
(Helpful troubleshooting for video player: https://player.support.brightcove.com/troubleshooting/brightcove-player-troubleshooting-guide.html)
You may also need to add/allow https://app.jjkellertraining.com and https://www.jjktrainingportal.com/ as a Trusted Site on your Security and Privacy tabs.