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J. J. Keller Support Center

Safe Sender: Ensure You Receive TMC Emails

Are you not receiving emails from Training/Training Management Center/Learning Center? 

1) Make sure your correct email address is in your Profile.

2) To further troubleshoot, share the following information with your IT department:


Please make sure that your mailbox is set up to accept HTML-formatted emails from and


Email domains to add to the Safe Sender list are below. This allows logins, password resets, news updates, etc.



The IP addresses used for sending emails from the Training Center are as follows:

  • Sender IP:
  • Sender IP: 
  • Sender IP:
  • Sender IP:
  • Sender Address:
  • Sender domain:


The Videos on Demand listen on ports 80 and 443.

The Domain for the Videos is

(Helpful troubleshooting for video player:


You may also need to add/allow and as a Trusted Site on your Security and Privacy tabs.

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