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J. J. Keller Support Center

Safe Sender: Ensure You Receive TMC Emails

Are you not receiving emails from Training/Training Management Center/Learning Center? 

1) Make sure your correct email address is in your Profile.

2) To further troubleshoot, share the following information with your IT department:

 

Please make sure that your mailbox is set up to accept HTML-formatted emails from JJKellerResponse@t.jjkeller.com and trainingonlinesupport@jjkeller.com.

 

Email domains to add to the Safe Sender list are below. This allows logins, password resets, news updates, etc.

  • @t.jjkeller.com, @e.jjkeller.com, @jjkeller.com

 

The IP addresses used for sending emails from the Training Center are as follows:

  • Sender IP: 64.73.36.136
  • Sender IP: 208.85.55.178 
  • Sender IP: 208.85.53.5
  • Sender IP: 208.85.53.62
  • Sender Address: JJKellerResponse@t.jjkeller.com
  • Sender domain: mail1805.e.jjkelleronline.com

 

The Videos on Demand listen on ports 80 and 443.

The Domain for the Videos is cloudfront.net

(Helpful troubleshooting for video player: https://player.support.brightcove.com/troubleshooting/brightcove-player-troubleshooting-guide.html)

 

You may also need to add/allow https://app.jjkellertraining.com and https://www.jjktrainingportal.com/ as a Trusted Site on your Security and Privacy tabs.

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