Connecting to the ELD (Android™)

What if your ELD is not identified?

• If the ELD is not listed here, press the bluetooth pairing button on the front of the ELD next to the LED indicator lights. This will either be a gray button, or a raised black button depending on the generation of ELD being used.  Press this button and hold it in until the blue LED indicator light turns solid and then begins to flash. Once it flashes, release the button and try pressing Discover again to have Encompass® ELD attempt to identify the ELD again.

If that doesn't work?

• I only have the option to Discover New ELDs and no list is being displayed.
  • The screen likely looks like the screen capture below.  This screen will be displayed if Bluetooth is not enabled when logging in and the user does not turn on Bluetooth when prompted.  Enable Bluetooth and tap Discover New Vehicle to connect.

• Is there anyone around you with the application who might be paired with your ELD by mistake?
  • This can easily happen without being aware...
  • You'll need to release it from the other handheld to make the ELD available.
    • Note: If an iPhone® or iPad® is paired to the truck in the bluetooth settings of the device, it can make connecting with another device difficult.  It is recommended to forget the ELD from the bluetooth devices in settings before trying to connect another device to the ELD.
• Did you happen to use a different handheld the day before?  
  • If so, the ELD might still be paired with that handheld.
  • You'll need to release it from the other handheld to make the ELD available.
• Are there any lights emitting from the ELD?  
  • If not, the ELD isn't getting power from the vehicle. Check the connections with the ELD to the truck.
• Is your battery low on your handheld? This can affect pairing performance.
  • If yes, you'll want to recharge your handheld.
• Is your Bluetooth setting on?  
  • This requires going to your mobile device Settings >  Bluetooth area to check.
  • If no, turn the Bluetooth settings on.  Then try "Discover" in the application.
  • If your Bluetooth settings are already on, can you see your ELD on the listing of devices your handheld recognizes?
    • If yes, go back to the application and try "Discover" again.
      • You could also try logging out of the ELD application and then log back in to see if the ELD will now connect to the device.
    • If no, it sometimes helps to turn Bluetooth off and then on again to reboot it.
      • Also, you can press the raised black button on the ELD to have the ELD refresh the Bluetooth signal.
      • Or, you can try powering your mobile device off and back on.
    • You can try to Unpair/Forget the device pairing by clicking on the (i) icon in the Bluetooth settings.
    •