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J. J. Keller Support Center

Understanding Your Invoice


clipboard_e7f40353b336176beace01656b9c050a9.pngThe J. J. Keller® Encompass® Suite is billed on a monthly basis.  There are two methods of being billed:

1. By Invoice where a bill is sent and then paid by a given due date.

2. Auto-pay with a Credit Card which is entered in Encompass.



The bill is determined by the data that is housed in Encompass along with any other services provided.  On approximately the same day each month (based on when your company began service), a 'snapshot' will be taken of the data in your Encompass® account to determine the amounts for each line item that applies.


The image to the right depicts an example of a bill. 

1. Address

2. Line Items

3. Invoice Total



Address:  There are two addresses listed towards the top of the bill: Bill to and Ship to address.  The Ship To address is the location in which the services are used. The Bill To address is the location that pays the bill.  For companies that operate out of a single location, these addresses are likely going to be the same.  For larger companies that have drivers operating out of multiple locations, these addresses may differ.


Line Items:  The Encompass bill is broken down into 3 basic items: Employees, Units, and Ad-Hoc Services. 

Employees: Employees are billed based on their driver profile.  There are 5 separate driver profiles, however, both of the premium profiles are billed at the same rate, so there are a maximum of 4 line items for drivers: Essential Driver, Advanced Driver, Premium Driver, and Platinum Driver.  The driver fee includes monthly hardware fees if using dash cams or ELDs.  Additionally, there is no line item for Applicants or Terminated Employees.


Units: Simply put, if a unit is added in Encompass, you will be billed for it.  Powered Units (vehicles) an Towed Units (trailers) are separate line items, however, they are billed at the same rate. There is no line item for disposed units.


Ad-Hoc: These ad-hoc items would include additional services purchased that are offered in conjunction with Encompass® Services.  These could include but are not limited to:

Compliance Tablets

ALK Co-Pilot Licenses

Third-Party Administrators (TPA)/Consortium for Drug & Alcohol Testing

PSP Services for Background Checks

...and others!


Invoice Total:  The quantity of each item billed, multiplied by it's unit net price provides each line item's total price.  Combine each of those line item costs together and add any applicable taxes result in the bill's final total.

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