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J. J. Keller Support Center

Frequently Asked Questions

General

When do I file my 2290 for the current tax period?

The annual taxable period begins on July 1 of the current year and ends on June 30 of the following year. For vehicles that are in use at the beginning of the tax period (July 1), your 2290 filing deadline is August 31st of that same year.  Taxes on the full tax period must be filed and paid in advance.

 

Am I required to file my 2290 Form electronically?

There is an IRS mandate for larger fleets. Any fleet that has over 25 vehicles over 55,000 pounds (combined gross vehicle weight) must electronically file Form 2290.

 

Do I only file once per year?

For vehicles in service for a full year, the filing is once. For new vehicles, Form 2290 must be filed by the last day of the month following the month of first use.

 

Can I file for multiple companies?

Yes, single 2290online accounts can be used to create and file for multiple companies and multiple EINs. Once you are logged in, go to the Company Setup tab.

There are two options:

  1. Single Fleet Account for companies with multiple EINs to file
  2. Tax Preparer Account for third parties

 

What is the Vehicle Number?

Your own fleet's truck number. Each truck/vehicle number must have a unique number.

 

What is a "Disposition Date"?

The Disposition Date indicates when the vehicle was no longer active in your fleet. If you enter a disposition date, the vehicle cannot be included in a new filing to appear on your Schedule 1, but you can claim the vehicle for credit.

 

What is "Taxable Gross Weight"?

This is the heaviest the vehicle could weigh including a loaded trailer it may pull.  Enter this with no punctuation, i.e., 80000.

 

What is the estimated turnaround time for a customer to e-file the 2290 return and receive notification from the IRS?

Typically within 1 business day.

 

If I e-file my original Form 2290 return, can I also e-file subsequent 2290 returns?

Yes, you can e-file subsequent 2290 returns.

 

If I lease or sub-contract, who's responsible for filing the annual 2290?

Unless you're a third party filer, the company that owns the vehicle typically files the annual Heavy Vehicle Use Tax.

 

Should I keep copies of my 2290 filings?

Companies should protect themselves by retaining proof of ownership and proof of 2290 filing and payment. The practice will help protect a company in potential IRS audits or assessments.

 

Do I have the right document?

The IRS digital e-file watermark tells you everything you need to know. When you receive your stamped Schedule 1, look for the watermark and you'll know it's the right document. The IRS will apply a digital watermark to your Schedule 1. This electronic Schedule 1 is your official proof of payment, and all DMV locations are required to accept this document.

 

Registration - Getting Started

I already signed up. How do I access my account?

Your User Name is the email address used at the time of sign up. Your password was generated and emailed to the User Name email address given at the time of sign up.

 

I can't login. What should I do?

If you have a problem with your password, it can be reset. On the 2290online Login page, there is a link below the credentials box for Forgot your Password? Use this link to reset your password.

If you are still unable to login, email Support at customersupport@2290online.com. Include the User Name and Company Name associated with your account. A new password will be sent to the User Name email address.

 

I'm logged into my account. Where do I start?

Enter your vehicles in the Vehicles tab at the top.  Enter each one manually by selecting Add a Vehicle on the left, or, if you have a large quantity of vehicles, they can be imported.

Once the vehicles are entered, select the Tax Filing tab.  Select Add 2290 Tax Filing on the left hand side under Common Tasks and follow the step-by-step instructions.

 

What will I need to complete my filing?

  1. A list of your vehicles, gross vehicle weights, and VINs.
  2. Payment method for the IRS (Checking Account and Routing number, or, EFTPS account).
  3. Payment method for the filing fee (Credit/Debit Card).
  4. Printer

 

Completing a 2290 HVUT Filing

Where do I go now that I have my vehicles entered?

Start your tax filing by going to the Tax Filing tab. Under Common Tasks on the left, select Add 2290 Tax Filing. Follow the step-by-step instructions.

 

Why aren't my vehicles showing up, to select them for tax filing?

Verify the vehicle information that was entered.  If Taxable Gross Weight is less than 55000 lbs., then you do not need to file the Heavy Vehicle Use Tax and the site will not allow you to select the vehicle. Also, check that you do not have a Disposition Date entered (see above).

 

Other Filings

What is the PIN for the 8453-EX and how do I create it?

The PIN is a five (5) digit number that you create to digitally sign the 8453-EX. To create the PIN, simply type any 5 digit number in the entry box and click Next.

 

Why won't my 8453-EX signature form upload?

The 8453-EX scanned document needs to be either a PDF or a TIFF file image and also needs to be small enough for the site to upload. If the scanned document was scanned as a color or gray scale image, the file will be too large to upload. You will need to re-scan the document and create a black and white file. A normal file size for this is less than 1 MB.

 

Review Filings

How do I get my Schedule 1?

Your stamped Schedule 1 and your accepted 2290 Form will be delivered to your 2290online.com account. You will be notified by email when your 2290 tax filing is processed by the IRS. Then log into your account, and your filing information will include a 'view' option to open and print the Schedule 1.

 

My return was rejected. What do I do now?

Do NOT start a new return. Log into your account and click on your Return Number. This will take you to the Summary screen with the details of the rejection. If the message indicates a problem with:

  • EIN - Go to the FAQ section for Truckers Who E-file at http://www.irs.gov/Businesses/Small-...ers-Who-e-file. For additional assistance, the Business and Specialty Tax Line at 1-800-829-4933 is available to determine the name control. When calling the Business Specialty Tax Line, you need to ask for your name control to resolve the rejected e-file return issue.
  • Name Control and Company Name is a person's name - Edit Name Control via Company Setup tab to the first four letters of a person's last name.
  • Time or date and payment - resubmit the same filing without making changes.

 

Payment Questions

How can I get a receipt for my credit card charges, for using the 2290online.com service?

A receipt for the charges to your credit card will be emailed after the charges are posted to your account. This would typically occur within five business days.

 

How do I pay?

There are two payments required to eFile:

  1. IRS Tax Payment - Paid with direct debit with checking or savings account, or Electronic Federal Tax Payment System (EFTPS).

If there are zero dollars due for your tax, the payment method selected must be EFTPS.

2. J. J. Keller's 2290 service fee - Paid via credit/debit card - Visa, MasterCard, or American Express.

 

Can I pay the IRS fees with a credit card?

No, the IRS only accepts payment via EFTPS (Electronic Federal Tax Payment System) or ACH (Bank Debit).

 

What IRS tax payment method is easiest?

Paying 2290 taxes via ACH Bank Debit is easiest because you simply enter your bank account information in the secure 2290online.com system as part of the filing process. The IRS then withdraws the funds from the account.  The other payment method, EFTPS, is described below.

 

What is EFTPS?

Visit https://www.eftps.gov/eftps to learn more.  EFTPS was developed by the U.S. Department of Treasury Internal Revenue Service to enable tax payers to pay their federal taxes electronically online. Electronic Federal Tax Payment System (EFTPS) is FREE from the U.S. Treasury. Pay all federal taxes electronically - online for by phone 24/7.

 

What if I select EFTPS?

If you select EFTPS, you will need to perform the additional steps of initiating your payment through the EFTPS account.

 

When should I sign up with EFTPS if I choose to make payment to the IRS using this method?

If you are in a hurry to file, and you do not have an EFTPS account, do not select the EFTPS option. If you choose the EFTPS method to pay your IRS taxes, you will want to sign up as soon as possible.  Within 15 business days, your Personal Identification Number (PIN) will be mailed to your IRS Address of Record. You will also receive confirmation materials including instructions on how to obtain your Internet Password for secure use of EFTPS online.

 

Can I pay my J.J. Keller 2290online.com service fees with a credit card?

Yes, however, only the service fees may be paid by credit card.  The IRS payments must be made electronically via EFTPS or ACH debit.

 

Which credit cards does J.J. Keller accept for e-file service fees?

J. J. Keller accepts Visa, MasterCard, and American Express.

 

If I file 2290 Forms for others, can I group them all and just pay for one filing?

2290 taxes must be filed separately for each company you represent. You can file on behalf of others, but you cannot 'group' filings. Each 2290 filing is done for a single company, and requires a unique Employer Identification Number (EIN).

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