Messaging
The Messages feature allows Encompass admins to communicate directly with their drivers within the mobile application and vice versa. Note: This does not allow for driver-to-driver communication.
Viewing and Replying to Messages
When a new message is available for the driver to read, the Messages icon will display a blue dot. Tap to open the inbox.
A list of all messages will display. Tap Unread to show messages the driver has not opened yet. Tap on a message to open it.
| ANDROID™ | IPHONE®/IPAD® |
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Tap Reply to respond to the message. Tap Cancel to return to the inbox.
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Type in a response in the text box. Send when finished.
| ANDROID™ | IPHONE®/IPAD® |
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Composing a new message
When viewing the messages inbox, click on the pencil icon to compose a new message. On Apple® devices, this will be in the upper right-hand corner. On Android™ devices, this will be in the lower right-hand corner.
| ANDROID™ | IPHONE®/IPAD® |
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Tap the icon next to the To field to select the Encompass user to send a message to. Enter a Subject for the message. Enter the Message in the text box. Tap Send when complete.
| ANDROID™ | IPHONE®/IPAD® |
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When will the mobile device check for messages?
-During the Login Process
-When the driver changes their status to a non-driving status (On Duty, Sleeper Berth, Off Duty, etc.)
-Every 15 minutes while in a driving status (regulated driving, personal conveyance, yard move, hyrail, non-regulated, etc.)
-When the driver manually checks for new messages by 'dragging' the screen down when viewing messages
Screen shots may differ slightly based on the users operating system.