ELD Status Icon
This article explains the meaning of ELD Status Icons within the Encompass® ELD mobile application, helping Drivers quickly assess connectivity and functionality. A green icon indicates an active connection to a plugged-in ELD reading engine data, while a gray icon means the app is not connected and drive time will not be automatically logged. A blue icon shows the app is reading ELD history or performing a firmware update, during which the vehicle can still be driven. A red icon signals an issue requiring immediate contact with Support. The guide also references separate instructions for reconnecting on Android™ and iPhone®/iPad®.
Green ELD Icon
When the Encompass® ELD application is connected to the ELD that is plugged in and reading engine data, the ELD status icon will be green. It will also provide the name of the ELD below the icon.
(New customers will see the new Dashboard)
Grey ELD Icon
A gray icon indicates that the mobile application is not connected to the ELD and therefore, drive time will not be automatically recorded onto the log. To connect to the ELD, please see Connecting to the ELD (Android™) or Connecting to the ELD (iPhone®/iPad®).
Blue ELD Icon
If the ELD icon is blue, the app is reading the ELD history, or, performing a firmware update on the ELD. Once this process finishes, the ELD status icon should turn green and reflect that it is online. Reading history typically doesn't take longer than a few minutes and the firmware update process can take up to 10 minutes. During this time, the vehicle can be driven.
Red ELD Icon
If the ELD icon is red, contact Support for assistance.
- 1-800-327-1342
