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J. J. Keller Support Center

Using Expert Help in Compliance Network

Please Note: While visitors to the site can access a few basic features for free, there are certain areas of the FAQ and Expert Help that are

limited to members only.

Click the Expert Help tab to contact compliance experts, view frequently asked questions, and more.


COMING SOON! Any compliance-related Live Events (example: town halls) will be shown at the top, including registration information.
Click View All Events for additional events/dates that may be applicable to you.


The next section allows you to view the FAQ Library, view your own Expert Help request history, ask the experts a question, schedule a meeting with an expert (available with membership only), or submit a research request (available with membership only).



  • FAQ Library (also can be accessed near the bottom of the Expert Help homepage)
    • Search by Keyword: Enter a keyword/s in the search field. Relevant search results will display. To view the answer to a question, click the dropdown next to the specific question.
    • Search by Topic: Enter a keyword/s to search for a specific topic, or click a specific topic from the list underneath to be brought to the search results.
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  • Your Expert Help History brings you to your history of expert help submissions. You can filter by the Status of your current and past submissions.
  • Message an Expert allows you to submit a question/help request to the compliance experts.
  • Schedule a Call/Video Meeting with an expert (Only available with a Compliance Network membership. A Professional Membership entitles you to four call requests per year).
  • Submit a Research Request (Only available with a Compliance Network paid membership. A Professional Membership entitles you to two research requests per year).

Learn more about the Compliance Experts and their experience.


View Trending Frequently Asked Questions near the bottom of the page. Click the dropdown next to a question to display the answer. You can also access the full FAQ Library from here by clicking Search FAQ Library.


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