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J. J. Keller Support Center


In the VideoProtects main menu, there are two options under the Configuration tab:

  • Installers – Authorized personnel that will be installing the video systems in your vehicles. This area is where Installers are set up.
  • Device Association – Used to manually pair and unpair GO devices with the respective camera in each vehicle




Clicking on the Installers tab brings up the list of authorized Installers setup in the system.


Viewing Installers


By switching the toggle on/off, you can filter the list by all active and/or inactive Installers.


Add a New Installer

Click on the Add button in the upper right corner of the screen. Enter the new Installer’s details in each field and click SaveNote: The Start Date and End Date fields define the time period that the Installer will be active in your system.


An email will be sent to the new Installer notifying them that they’ve been added to the system and a new account has been created. The Installer will need to to click “Verify your account” from the email to set up a password and verify their email address. Your password
must meet specific requirements.

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Editing Installers 

The Edit button (pencil icon) allows you to make changes to an existing Installer, if you have the proper permissions.



Emailing Installers

The Resend Email button (envelope icon) resends an email to the Installer informing them that they’ve been added as an “Active Installer”. This button is useful if the Installer did not receive an initial email.


If an Installer is assigned to a new fleet or the fleet manager uses the “Resend Email”, the Installer will get the following email:



Deactivating Installers

To deactivate an Installer, toggle on the "Deactivate?" switch within the Editor. Click Save.


Installing a New System


The Installer will log into the system using the link from their initial email. Upon login, they will choose what fleet they intend to work with, unless they have already
been assigned a fleet by the Fleet Administrator.

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Once they are logged in, the Installer will be able to see which GO devices and cameras have already been paired and which ones are available for pairing. Click on the PAIR button to see the list of cameras available for pairing.



You can Search for a camera, click Scan to scan in its serial number with your device, or choose a camera from the list by clicking on it to highlight it and click NEXT.


Next, you can Search for an available GO device, Scan in its serial number, or select from the list on the screen. Click NEXT


Verify you have selected the correct camera and GO device you wish to pair and click CONFIRM.


To view details of a paired device, click VIEW DETAILS under the paired device listing.


The Installer can test the system by ensuring that the vehicle ignition is on, the GO device and camera are powered on, and by clicking Request New Video.


The Installer can also unpair a camera and GO device if needed. Click the UNPAIR button and confirm your selection by clicking YES, UNPAIR DEVICE.


Device Association

To view the currently paired GO devices and cameras, go to VideoProtects > Configuration > Device Association.


All currently paired GO devices and cameras will populate in the Device Association screen. Results can further be filtered by the specific camera or GO device serial number, or by the vehicle name.


Add a New Device Association

To add a new pairing, click ADD in the top right corner.


Find and select the GO Device and Camera in their respective dropdown lists and click SAVE.


Delete a Pairing

To delete a pairing, click on the "X" next to the Camera/GO Device. Then click REMOVE to delete the pairing.



Download Device Association List

To download a spreadsheet (.csv) file of your device information, click the cloud button in the top right. All information on this page will display in the spreadsheet.