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J. J. Keller Support Center




The latest updated to the mobile application has added a new icon to the homepage: Messages.  This feature allows for Encompass Users to communicate directly with their drivers within the mobile application and vice versa. Note: This does not allow for driver to driver communication.




When a new message is available for the driver to read, the Messages icon will display a blue dot.



Tapping on the icon will take the user to their inbox to view any inbound messages.  Selecting Unread on the left will filter the list to only show unread messages.  Selecting Done will take the user back to the dashboard of the application.



Tap the message to view the body of the message.



Tap Reply and a text box will display to enter text for a response. Tap Cancel to go back to the inbox.



Once a response is entered, select Send to reply back to the original sender.


At this time, mobile users are only able to respond to messages; they are unable to compose new messages from the application. This will be added in a future update.

Screen shots may differ slightly based on the users operating system. 

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