Skip to main content
diamond_k_logo.png
support_center_logo.png
J. J. Keller Support Center

Contact Trainer

  1. Last updated
  2. Save as PDF

Trainers can be contacted by students from the mobile application using the Contact Trainer option. (Note: If courses are assigned through the Encompass platform, the message from the student will be sent to the Online Training Coordinator's email that was identified in the company's Encompass settings.)

 

Select the menu in the upper left hand corner.

clipboard_eaf6713cd2d5faf13e4c35bd2a6fb335c.png

 

Select Contact Trainer.

clipboard_e2894a51bb0cab262aea1947211556508.png

 

Tap Select Trainer to Message. Select View Previous Message to view a history of messages.

clipboard_e6fdd2f51fcdd4e4ede4f2c8c942bb74b.png

 

Tap the name of the trainer to send a message to.

clipboard_e99885fea5305a1e81c962ec74a5502d8.png

 

Tap Subject to select what the message is about.  Choose from the currently enrolled classes, or Technical issue.

clipboard_ed33e28729da417b4e4a0263180e9c427.png

 

Complete the body of the message.  Once the message is complete, select Send in the upper right hand corner.

clipboard_ed073e3375a5795e19d658aa18194c45c.png

 

A success message will then be displayed. Dismiss the message by selecting Back to Contact (which will prompt the select a trainer screen) or View Message Thread (which will prompt the view previous messages screen).

clipboard_e7b22ce07c5e8cad7bf2b5f59db687030.png

 

  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    Topic
  2. Tags
    This page has no tags.