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J. J. Keller Support Center

Reissuing Corrected Invoices

C4C Notes:
Category Encompass - New UI
Incident Billing
Incident Sub Type Reissue Invoice


Customer is requesting an invoice that has been corrected with credits applied. 
Resolution Steps:



Invoice Number (that was incorrect)

Invoice Number with the credits

Ask if she can reissue the invoice with the credits added. 


Additional Info:





I am reaching out regarding reissuing a corrected invoice.
Invoice number INVOICE NUMBER was incorrect as it had units on it and this invoice should only have driver profiles.

I have submitted the credit for the unit profiles, invoice CREDIT INVOICE NUMBER is the credit invoice.


Can we reissue a corrected invoice for this customer with only the driver profiles?


Thank you,

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