ARCHIVED Reissuing Corrected Invoices

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C4C Notes:

Category	Encompass - New UI
Incident	Billing
Incident Sub Type	Reissue Invoice

Issue:

Customer is requesting an invoice that has been corrected with credits applied.

Resolution Steps:

Email: msbilling@jjkeller.com

Include:

Invoice Number (that was incorrect)

Invoice Number with the credits

Ask if she can reissue the invoice with the credits added.

Additional Info:

Example:

Hello,

I am reaching out regarding reissuing a corrected invoice.
Invoice number INVOICE NUMBER was incorrect as it had units on it and this invoice should only have driver profiles.

I have submitted the credit for the unit profiles, invoice CREDIT INVOICE NUMBER is the credit invoice.

Can we reissue a corrected invoice for this customer with only the driver profiles?

Thank you,