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J. J. Keller Support Center

Encompass Video: Checking Camera Health

To determine the status/"health" of your camera/s, first go to Video > Configuration > Device Associations.



Locate the Last HeartbeatLast Processed Event, and Connection Status columns.

  • Last Heartbeat: The last time the camera was showing active and online
  • Last Processed Event: Indicates the last time a video was processed or pulled from the camera memory card
  • Connection Status: Indicates if there is/isn't any power going to the camera
    • Online: Vehicle is powered on, camera has power to it, and has a network connection
    • Offline: Vehicle may be powered off; camera may not be plugged in; network issues may be preventing the camera from connecting to the server.

Note: If the vehicle is on or the camera light is green, but the status is displaying "Offline" in Encompass, please email support at



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