Reset Password for Encompass
This article provides a comprehensive guide for recovering, resetting, and managing Encompass® User Passwords. Individual users can recover their password via the “Recover your password” option on the login page, receiving reset instructions by email. Administrators can reset passwords for other users through Settings > Users by selecting the key icon and creating a new password that meets on-screen requirements. Users can also change their own passwords internally via Settings > My Account > Change My Password. Additionally, Administrators can enforce advanced password security rules across the organization to ensure compliance with password policies.
Note: If you log in using J. J. Keller's OKTA login portal, Encompass Admins are not able to update passwords for other Encompass Users. The Encompass User can update their own password. See Logging In with Okta - J. J. Keller Support Center for more information.
Reset Your Password During Login
If you forget your login password for Encompass, or are having login issues, you can attempt to recover your password. Underneath the Username and Password boxes, select Recover your password. (First, ensure you are on the website: app.kellerencompass.com)
Then, enter the email address used when you registered on J. J. Keller® Encompass. (If you have since changed the email address in your Encompass profile, enter that email address.) Click Submit. You will receive email instructions to recover/reset your password.
Resetting a Password for Another Encompass User
If your Encompass® Users are unable to login and need to have their password reset, this is done by going to the dropdown next to your name and selecting Settings.
Select Users in the Users box.
Hover over the user and select the key icon to Edit Password.
Create a new password for the user and click Save.
*Ensure you are adhering to the on-screen password requirements when setting a new password.
Changing your Own Password Inside Encompass
Encompass® Users can change their own password inside Encompass via Settings > My Account > Change My Password.
Enter in the old password and identify a new password. Click Save.
*Ensure you are adhering to the on-screen password requirements when setting a new password.
Password Security Configuration
Administrators also have the ability to set up advanced password security settings, requiring specific characteristics for passwords. To do this, go to Settings > Users > Password Security Config.
A list with all of your current password security settings will populate. Click Edit Config.
Check the box to Enable Advanced User Password Settings, and then select the boxes/rules you would like for your users' passwords to adhere to. Click Save.
Want to update passwords for ELD users? Visit Driver Forgot ELD App Password instead.