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J. J. Keller Support Center

Troubleshooting - My driver forgot to log out yesterday and now s/he’s out of hours. He needs me to edit it, but I can’t see his/her log?

Question

My driver forgot to log out yesterday and now s/he’s out of hours. He needs me to edit it, but I can’t see his/her log?

Answer:

The driver must log-off to submit his logs OR hit Menu>Certify and Submit so that the log will be available in the Encompass® system for you to edit. Once edited, the driver will need to go to Menu>System Menu>Records>Download records to update the changes on his/her device OR merely log-off and log back in again.