Why am I getting a minimum charge of $75?
When signing up for the system, you (or your site administrator) will have negotiated an approach to minimum billing. If you have a credit card you can bill by, the minimum charge is typically $20.00 (as of 1/1/2017). In order to get this rate, you must enter the credit card into the system (either when signing up or afterward).
To See if You Have a Credit Card Entered:
- You'll need to be a system administrator
- Log into Encompass
- Go to Setup
- Click on "Credit Card Information" (Maintain Company Info)
- You should see Type, Number, Expiration Date and Holder filled out.
If these fields are mostly blank, you'll want to "Edit" and fill them in.
If you cannot use a credit card and your billing comes to less than $75.00, the system is automated to increase the billing to $75.00. This is the minimum charge it takes to process an invoice at J. J. Keller & Associates. This cannot be completely waived without discussions with your Sales Representative.
NOTE: If you already have a negotiated rate with your Sales Representative but you're not seeing it, you'll want to call your Sales Representative to investigate.