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J. J. Keller Support Center

Setup Advisor (AOBRD) - Step 09: Handle Everyday Tasks

Back Office Users

The back-office and safety personnel who will be working with the system but not directly supervising the drivers will need to be trained on the use of the system,
including how to read and understand the data, run reports, generate alerts, share information, and take action based on the data and reports. And depending
on your operations, your maintenance team may also need training if they will be installing and troubleshooting the ELDs. 


Here are some common administrator tasks.

MANAGING Unassigned Log Events 

Unassigned driving events occur any time a vehicle shows movement and there is no driver to whom the miles should be “assigned.” This frequently occurs when drivers who are transitioning to ELogs forget to login or logout, creating the unassigned driving events. Unassigned driving events did not exist with paper logs and many companies are unprepared for the volume of unassigned driving events with ELogs. Therefore, someone within your organization will need to be
responsible for determining which driver should receive the unassigned drive time, then edit and document the ELog and correct the back-office system. 


  1. Go to Homepage>Log Checker Alerts>Unassigned Log Events 
  2. To view driving events recorded on the ELD when no driver was logged in and connected, go to Unassigned log Events.
  3. Click on the event to “Process as Personal Time” or add it to a driver’s log


For more instructions on managing Unassigned Log Events, see this article. 


Finding Keller Mobile Driver Hours Available

  1. Go to Hours of Service Tab>Common Views>Keller Mobile Driver Hours Available
  2. Last Reported indicates last date and time the driver logged into KellerMobile™ app
  3. Driving Hours Available – if less than 11 (or total allowed), this indicates the driver is connected to ELD and logging drive time


For more instructions on viewing this list, see this article.


Looking for Critical Log Violations

  1. Go to Homepage>Log Checker Alerts>Critical Log Violations
  2. Review logs of drivers with log violations within the last 45 days 


Reviewing and Adjusting Settings

KellerMobile™ Settings

  1. Go to Setup>J. J. Keller Mobile® Settings
  2. Use Mobile User Logins to view/add/change driver logins.
  3. Use Mobile Device list to confirm device & app version.


For more information on managing user logins, see this article. 

For more information on managing your Mobile Device list, see this article.


Company Settings

  1. Setup>Maintain Company Info>Company Level Listing>Edit Rules
  2. Here you can adjust thresholds for driver start, stop, and performance data
  3. You can also edit Hours of Service rule sets and other options.


Using commonly used reports

Here’s a list of commonly used reports with a short description:

  • Compliance Notification - letter to driver to review violations with supervisor
  • Violation Summary - list of all driver violations within a date range with options to list driver names, dates and times of violations
  • Driver Hours Available or Dispatch Recap – snapshots of a driver’s remaining hours
  • Employee Log - print out copies of electronic logs


Odometer Calibrations

As an administrator of the program, it is important to review the calibrations monthly to make sure calibration values are valid. If this is not done the mileage can be off on trip reports. The engine odometer and dashboard can drift apart a bit, and calibrating the odometer removes the gap so fuel tax trip reports are accurate to the dash odometer. 


To review odometer calibrations in Encompass:

  1. Click on Setup
  2. Click on EOBR Device List.
  3. Click on the appropriate company group (if you have groups) or click on Continue.
  4. Click on the serial number of the EOBR linked to the tractor you wish to view. 
  5. Within the EOBR Device Info screen, you’ll see the current offset as well as the previous offset. When drivers calibrate, they are required to enter the correct number on their device. If a driver enters a value that is off by a percentage from the last calibration, he/she will receive an error message.
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