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J. J. Keller Support Center

Mobile Application

Getting Started with Video Management

When logging into KellerMobile with Video Management enabled, the driver will experience the normal process of connecting to their ELD and then entering their trip information.  Once they press OK on the trip information screen, they will be redirected to the Video Management application.


Those using the Encompass® Video Event Management application without the Encompass® ELD app, simply tap on the icon for the application.



If using the stand alone application, the user will be prompted to login (Those logging in to Encompass® ELD, will not need to log into the application.  The user's credentials are brought over to the video application). The username, password, and activation code are found in Encompass via Setup (See *Encompass® ELD Activation Code, Usernames, and Passwords*)



The user will likely be prompted for a series of application permissions the first time the application is launched.

  • Allow app to access this device's location? (Note: The user may be directed to their settings to turn on Locations.  High Accuracy must be enabled.)
  • Allow app to make and manage phone calls? (allows for data submission to Encompass)
  • Allow app to access photos, media, and files on your device?

These all must to be allowed in order for the application to work correctly.  This allows the video management application to properly route the trip, send the data to the back office system (Encompass), and store the data on the device before sending it to the back office system (Encompass).


Android 10 Permission Update for New Users
With Android 10, new users of the Encompass® Video mobile app will be prompted to allow the application to run in the background. Permission is necessary and enables the mobile application to tag important video events with location data when the app is closed or not in use.


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Additionally, the user may be prompted to turn off battery optimization if it is currently enabled on the phone/tablet.  This will need to be disabled in order for the application to function correctly. Tap Yes to proceed.



If the driver has not connected to an ELD yet, or is using the stand alone application, they will be prompted to select the unit they are in.



Once connected, the application will detect if the camera needs to be calibrated. If so, this message will be displayed (calibration will be required for first time connection).



The user will be taken to a screen where the application will search for the camera on the vehicle.

The connection between the camera and the mobile device is a WiFi direct connection, which differs slightly from how the ELD connects to the mobile device.  This simply means that the driver does not need to put the camera into pairing mode and discover the device like they do with the ELD. The camera will be broadcasting this WiFi direct signal and the mobile device will connect to it on it's own.  Once the connection is established between the mobile device and the camera, no other mobile devices can connect to it.




Once the application thinks it found the appropriate camera, it will display a live shot of what the camera is detecting, along with the serial number of the camera below the live feed.

Note: This is the ONLY time the application will display any kind of live video to the mobile user.


If the correct camera was detected, tap Save at the bottom.  If this is NOT the correct camera, tap in the Camera Number box, delete the information, and manually enter in the serial number for the correct camera (this is found on the sticker on the camera, or on the box the camera came in).  Once it detects that correct camera, tap Save.



Once connected to the camera, the following screen will show the Camera Connection status as a green dot if it is connected.  If it is disconnected, this will display a red dot.  Once this dot shows green, the camera is operational and nothing further needs to be done within the video management application.  The driver can tap on Go to Keller Mobile to go back to KellerMobile and resume their normal logging responsibilities.

Note: The driver does not need to come back to the video management application to end their trip and send any necessary video events.  This is automatically done when the driver logs out and submits their logs at the end of their shift.



Viewing Video Events

If an event is captured, the driver is able to view the event within the mobile application. On the dashboard, when an event is captured, the number of total events will increase by one next to the type of event.  This total number will be based on the number of events for that type that occurred within the date range at the top.



Tap on the event type to view the list of events. Events that have a viewable video will have an orange play button next to them.  Tap the play button.



Press play to view the event.



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