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J. J. Keller Support Center

Encompass Video Recalled Videos

Because the video camera continuously records video while the vehicle ignition is on, the Recalled Videos function provides the ability to recall video at any specific time that the camera was recording. This is useful when an admin desires to review video footage when an actual video event has not been triggered by the system.


To access recalled videos, go to Video > Video Recall.


The videos you have recalled will populate in the recalled videos screen, given that there were recalled videos in the specified timeframe. You can filter to select specific vehicles, and view different start/end dates. You can also view the videos in a list or grid format.




There are several actions you can take with a recalled video.


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The Promote button will “promote” a recalled video into the same workflow of a generated event where it can be analyzed, scored, etc. The Download button allows the user to download the video to their device. The Delete Video Recall button removes the video from the recalled videos list.



In order to recall a video, use the dialogue box in the Recalled Videos section to identify the vehicle, the date, the time, and length of video (from 10 seconds
to 45 seconds). Once the choices have been selected, click on the “Request Video” button.


A message will appear saying “Video Recall has been requested”. If the vehicle is currently powered on, the video will be retrieved soon. If the vehicle is not powered on, the video will be retrieved when it is powered back on. When the recalled video request has been processed, it will populate in the Recalled Videos view.

*Access rates may apply per video request

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