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J. J. Keller Support Center

Firmware and Application Updates - Information/Tips

 Firmware updates are vital as they include important updates to the system hardware to improve functionality.

  • Firmware updates automatically begin when a driver logs into the mobile application, connects to the ELD, and gets to the app home screen and occurs in the background.

 

  • When the firmware update is in process, the ELD status icon in the Encompass® ELD dashboard will show green, however, it will say Firmware Update instead of Online.

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  • If a driver is continuously running on an older version of firmware, make sure they are on the most recent version of Encompass® ELD.  The easiest way to do this is to go to the Google Play Store or the Apple App Store and see if there is an update available. If they are using a Compliance Tablet, go to Menu > System Menu > File > Check For Updates.

 

  • iPhone® and iPad® Devices
    If your drivers are using version .198 or newer of the mobile app, they will not be impacted by the update. If your drivers are using a version of the mobile app that is older than .198, they will likely see a message to update the firmware and should follow the prompts.

     

  • Android™ Devices
    If your drivers are using version .228 or newer of the mobile app, they will not be impacted by the update. If your drivers are using a version of the mobile app that is older than .228, they will likely see a message to update the firmware and should follow the prompts.

     

Where to find firmware versions In Encompass

Go to Settings > Vehicles tab > Encompass ELD Settings section > Connected Device List

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Here you will find the details of the ELD devices and the Firmware Version.

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Where to find firmware version in Encompass® ELD

While connected to the ELD (ELD Status Indicator is Green), go to Menu > System Menu.

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Tap on Diagnostics

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Tap on ELD Config.

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The ELD Version Nbr is the firmware version of the ELD.

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How to find Application Versions in Encompass

Go to Settings > Encompass ELD Settings section > Mobile Device List. A list of devices will populate, along with various columns of information for those devices.

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How to find Application Version in Encompass® ELD

Go to Menu > System Menu.

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Tap on Diagnostics

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Tap on App Settings.

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The application version is the first field on this screen.

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