Skip to main content
J. J. Keller Support Center

Messaging

The Messages feature allows for Encompass admins/users to communicate directly with their drivers within the mobile application and vice versa. Note: This does not allow for driver-to-driver communication.

 

messages icon.png

 

Viewing and Replying to Messages

When a new message is available for the driver to read, the Messages icon will display a blue dot.

clipboard_e5c74586f0e6231030341366e060dd66b.png

 

When will the mobile device check for messages (Network Signal is required)?

During the Login Process

When the driver changes their status to a non-driving status (On Duty, Sleeper Berth, Off Duty, etc.)

Every 15 minutes while in a driving status (regulated driving, personal conveyance, yard move, hyrail, non-regulated, etc.)

When the driver manually checks for new messages by 'dragging' the screen down when viewing messages

 

Tapping on the icon will take the user to their inbox to view any inbound messages.  Selecting Unread on the left will filter the list to only show unread messages.  Selecting Done will take the user back to the dashboard of the application.

clipboard_e7b4bf0c77ed4f668c9f9c16d129ace9f.png

 

Tap the message to view the body of the message.

clipboard_e3c1168d1a36f25f6b3525767292ea78d.png

 

Tap Reply and a text box will display to enter text for a response. Tap Cancel to go back to the inbox.

clipboard_ee1fdacb3384d90e0482d43578ab1631a.png

 

Once a response is entered, select Send to reply back to the original sender.

 

 

Composing a new message

When viewing the messages inbox, click on the pencil icon to compose a new message.  On Apple® devices, this will be in the upper right-hand corner.  On Android™ devices, this will be in the lower right-hand corner.

Apple® Devices Android® Devices
clipboard_eb7fa45c406be8d57ed35f99c156a7fdc.png clipboard_e042dca41578fe2d83b621e957cc9f1e4.png

                            

 

Tap the icon next to the To field to select the Encompass user to send a message to. Enter a Subject for the message. Enter the Message in the text box. Tap Send when complete.

 

Apple® Devices Android® Devices
clipboard_e18ddd85b6b2195a152f105a6cc884d3e.png clipboard_e1e25e1e84e2de45065f69406c8277104.png

                

 

Screen shots may differ slightly based on the users operating system. 

  • Was this article helpful?