View ELD Malfunctions & Data Diagnostics in Encompass
Per the FMCSA, "An ELD must monitor its compliance with the ELD technical requirements and detect malfunctions and data inconsistencies related to power, data synchronization, missing data, timing, positioning, data recording, data transfer, and unidentified driver records requirements. The ELD output will identify these data diagnostic and malfunction events and their status as either 'detected' or 'cleared'."
When a diagnostic event or ELD malfunction occurs, it is displayed at the top of the mobile application's dashboard with yellow or red indicators; Yellow for a data diagnostic event, red for an ELD malfunction. For a list/definitions of ELD Malfunctions & Data Diagnostic Codes, see: ELD Malfunctions and Data Diagnostics
View ELD Malfunctions and Data Diagnostic Events
As an Encompass admin, you can also see these ELD malfunctions & data diagnostic events. Go to Drivers > Hours of Service > select the ELD Malfunction/Data Diagnostics tab.
A few notes to be aware of:
- The roster/table will only display up to the last six (6) months of malfunctions/data diagnostics.
- The roster/table will default to displaying the last 30 days when you access this feature via Drivers > Hours of Service > ELD Malfunctions tab
- You can set a specific date range using the calendar pickers above the roster/table.
- The roster/table will default to displaying the last 6 months when you access this feature via the Alerts center
The roster/table will show information such as: the Reporting Driver, the specific Malfunction/Diagnostic Code & title, the Noticed date, the date in which the Motor Carrier was notified, and more.
View Additional Information/Add Columns
If you'd like to display additional information (ie. Motor Carrier Comments) in the roster/table, you can add columns to view. Click the blue "down" arrow button in the top-right of the table. Check the box next to the desired information to add to the roster/table.
Now, a column/s will be added to the roster.
Export the Malfunction-Data Diagnostic Register
If needed, you can export the roster via an excel file; this serves as the Malfunction-Data Diagnostic Register. First, ensure all desired information/columns that you would like to appear in the exported file are selected/displayed. (Use the instructions above to add columns.) You can also set Advanced Filters to specify the information exported. Click Export to Excel.
An Excel file will be downloaded to your device.
Edit Malfunction/Diagnostic Information
Hover over the line of the specific malfunction/diagnostic event; click the Edit pencil.
In the pop-out screen, you can add a Repair/Replace Date and note any Motor Carrier Comments as required by the FMCSA. Additional information regarding the Malfunction/Diagnostic event is displayed. Save when finished.
Viewing the Alert Via Alerts Center
In the Alerts Center, you can see the number of active ELD Malfunctions/Data Diagnostics in the last six (6) months. Click Alerts in the blue navigation bar on the left. Then, select the Driver tab. Next, you can either scroll to the Hours of Service section of the page, or click the Hours of Service subcategory. The card is titled: Active ELD Malfunctions/Data Diagnostics in Last 6 Months.
Alerts Notes:
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Clicking on the card will take you to the Drivers > Hours of Service > ELD Malfunction/Data Diagnostics tab roster and display data for the last six (6) months
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If desired, you can add this alert to the "alerts bell" (located at the top of the page, next to your initials) for a quick, visual way to see the number of these events. In the Alerts center, click Customize at the top of the page. Check the box next under Alerts Bell for Active ELD Malfunctions/Data Diagnostics in Last 6 Months.
Now, you'll be able to see the Alert in the alerts bell.
